Kenya | Facilities Manager (Mombasa Based) at Teleperformance

ABOUT THE COMPANY

At Teleperformance, we provide industry-leading customer experiences and digitally powered business services for the world’s best brands. A globally diverse and inclusive company, we are a work family of more than 420,000 serving more than 170 countries and speaking 265 languages and dialects. We combine cutting-edge innovation with human understanding and empathy to deliver a comprehensive suite of best-of-breed services and end-to-end business solutions to integrate and optimize front-office customer support, back-office functions, and business operations. Our knowledge services portfolio applies Design Thinking and intelligent analytics to help companies optimize business processes and accelerate digital transformation. Because people and processes are the core of our business, we believe in hiring and nurturing top talent. Join our global network where the possibilities are endless, and everyone can make a difference. We are a socially responsible company that manages with a clear purpose and has been recognized in 2023 within the Top 5 of the World’s Best Workplace’s.



We are customer experience management experts.

JOB SUMMARY

Job SummaryThe Facilities Manager will be responsible for ensuring the smooth and efficient operation for Teleperformance Mombasa site. This role involves driving the optimal cost of facility operations while maintaining or improving service quality through innovative solutions, minimizing downtime, and leveraging technology. The Facilities Manager will ensure full compliance with safety, security, and regulatory standards, both legal and company-mandated, while managing and coordinating sub-hired services for premises maintenance. Additionally, the role will require timely and effective response to the daily operational needs of various Teleperformance departments, ensuring seamless functionality across the site.

RESPONSIBILITIES

Key ResponsibilitiesOversee the daily operations of the site, ensuring adherence to our quality standards and meeting the specific needs of our clients.Manage facilities-related projects, including the installation of essential equipment, while ensuring the timely inspection, repair, and maintenance of electrical, plumbing, and other systems for facility and grounds equipment.Implement efficient management practices for the physical facility and critical equipment across all sites within the Cluster.Regularly assess and improve maintenance and housekeeping protocols to enhance efficiency, reduce risks, and maintain a safe work environment.Act as the primary point of contact for environmental compliance issues, potentially taking on roles such as Energy Conservation Officer.Lead and support sustainability initiatives and objectives, reinforcing our commitment to environmental stewardship and energy efficiency.Serve as the main escalation point for site-specific facility concerns, addressing and resolving local issues promptly and effectively.Ensure a unified approach across multiple business sites, promoting consistency and synergy in facilities management practices.Collaborate with other team members to standardize facilities management across all sites, fostering a cohesive, efficient, and positive workplace aligned with our company values.RequirementDegree in Engineering, or business-related or equivalentAt least 5 years in a similar role, preferably in a multi-site organization.Proven track record in compliance with Kenyan facilities regulations.Has the ability to work independently. Can work with very minimal supervision.Computer literate. Good English communication skills (written and oral).Dynamic and can work under pressure.In-depth knowledge of building systems (HVAC, Mechanical, Fire Protection, Electrical, Civil, Sanitary, Plumbing), particularly in aging infrastructure.Capable of evaluating and prioritizing repair and maintenance requirementsProven ability to lead and manage multiple teams across various locations.Experienced in coordinating with regional FM Supervisors and Head Technicians to maintain consistent standards across all sites.

REQUIRED SKILLS

Ability to coordinate, Scheduling, Communication, Project implementation, Stock and inventory management, Property management, Quality control and supervision, Engineering

REQUIRED EDUCATION

Bachelor's degree