- Minimum Qualification : Bachelors
- Experience Level : Internship & Graduate
- Experience Length : No Experience/Less than 1 year
Job Description/Requirements
ABOUT THE COMPANY
We are a Business Process Outsourcing company in Kenya. We offer reliable data annotation, customer support, and outsourced HR services.
JOB SUMMARY
The Scheduler is responsible for maintaining the client and caregiver relationship andultimately helps provide a “best in home care” experience for clients and employees.Plays the integral role in interfacing with caregiver staff in ensuring the proper caregiverand client match. Ensures that all referrals are received in an accurate, detailed mannerand are properly handled.
RESPONSIBILITIES
Responsibilities:· Performs various supervisory activities for scheduling appropriate caregivers to· clients; timecard processing, where necessary; and monitoring of telephony· system and other payroll responsibilities as needed.· Performs other office coordination duties.· Always maintains a positive demeanor and is able to effectively multitask in· a high-functioning office environment.
REQUIRED SKILLS
Customer support, CRM systems, Office tools: Word, Excel, Outlook, Teamwork, Customer service, Reporting
REQUIRED EDUCATION
Bachelor's degree
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