IT Support specialist

1. IT Infrastructure Management

• Maintain and troubleshoot the college’s computer systems, networks, and servers.

• Install, configure, and update hardware and software systems.

• Monitor and ensure the security of IT systems, including implementing firewalls, antivirus software, and data backups.

2. User Support

• Provide technical support to staff and students for software, hardware, and network issues.

• Conduct regular IT training sessions to improve digital literacy among staff and students.

• Respond promptly to IT support requests and resolve technical issues effectively.

3. System Administration

• Manage user accounts, permissions, and access rights across the college’s systems.

• Monitor system performance and implement measures to optimize efficiency.

• Ensure compliance with data protection and IT usage policies.

4. Digital Tools and Resources

• Support the integration and maintenance of e-learning platforms and other digital tools.

• Assist lecturers and administrative staff in utilizing technology for teaching, assessment, and administration.

• Regularly evaluate emerging technologies and recommend upgrades or new tools to improve operations.

5. Asset Management

• Maintain an inventory of IT assets and ensure proper tagging, storage, and usage.

• Coordinate the procurement of IT equipment and software as needed.

• Schedule and perform routine maintenance on all IT hardware.

Qualifications and Experience

• Education: Bachelor’s degree in Information Technology, Computer Science, or a related field. Professional certifications (e.g., CCNA, CompTIA, Microsoft Certified) are an added advantage.

• Experience: At least 2-3 years of experience in IT support or a similar role.

Skills and Competencies

• Proficiency in troubleshooting hardware, software, and network issues.

• Strong knowledge of operating systems (Windows, macOS) and basic server administration.

• Familiarity with e-learning platforms (e.g., Moodle) and collaboration tools (e.g., Microsoft 365, Google Workspace).

• Strong problem-solving and analytical skills.

• Excellent interpersonal and communication skills to explain technical issues to non-technical users.

• Ability to manage multiple tasks and prioritize effectively.

Key Performance Indicators (KPIs)

• Response time and resolution rate for IT support requests.

• System uptime and reliability of IT infrastructure.

• Positive feedback from staff and students on IT services.

• Effective integration of digital tools in teaching and administration.

Work Environment

The role may involve on-call support and occasional travel between campuses.