New
1 week ago
Job Summary
Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.
- Minimum Qualification : Unspecified
- Experience Level : Mid level
- Experience Length : 3 years
Job Description/Requirements
a) Functional Responsibilities
- Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.
- Virtual desktop troubleshooting for remote staff.
- Perform laptop, desktop, printer and hardware setup and configurations.
- Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.
- Works with Help Desk and Operations staff as a level 2 resource to determine and resolve problems received from clients.
- Interacts with numerous computer platforms in a multi-layered, client server environment. Ensures desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.
- Trains and orients staff on use of hardware and software.
- Recommends and / or performs upgrades on systems to ensure longevity.
- Works with procurement staff to purchase hardware, software and related supplies.
- Assesses functional needs to determine specifications for purchases.
- Assists infrastructure engineering and support resources in maintaining LAN/WAN and telecom systems, including physical installation and other support as required.
b) Standard General Security Roles and Responsibilities
- Understand and adhere to policies, guidelines and procedures pertaining to ethics and compliance, and to the protection of Information Assets, integrity of customer transactions, proper and ethical utilization of access privileges and resources provided to perform the role. Fully comply with all provisions of the Company Code of Conduct, Acceptable Use Policy and Confidentiality Agreement.
- Protect company assets, systems, proprietary and confidential information in accordance with Majorel Confidentiality policy and Corporate Information Security Policies and Procedure
- Proactively report actual or suspected ethics and compliance violations, vulnerabilities, security incidents and breaches in the confidentiality, integrity or availability of Information assets as per the Company’s Incident Reporting Process.
- Process personal data, client data and employer business specific data in accordance with customer contracts, company guidelines and state/national requirements.
c) Physical Demands & Work Environment
- While performing the duties of this job the employee requires mobility, the ability to distinguish letters, numbers and symbols as well as hand/eye coordination.
- The employee regularly sits for long periods of time. The employee is occasionally required to stand, walk, and reach with hands and arms.
- The employee regularly uses office equipment such as multi-line telephone systems, copy machine, calculator.
- Employee will regularly use a computer for extended periods of time.
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- All of the above job duties may be changed/modified/deleted at any time by the Company; any other job duties may be assigned as needed.
Educational Qualifications & Professional Qualifications
- Experience in desktop support role
- Level > 3 years
- Extensive experience supporting end users in a geographically-dispersed technology environment.
- Strong organizational skills and attention to detail.
- Strong verbal and written communication skills in English (business fluent)
- Organization sensitive and able to maneuver between various / conflicting interests.
- Having the drive to realize objectives and combine various goals as a personal ambition.
- Great ability of thinking outside set paths and able to produce several solutions to different situation
- Highly skilled in presenting data, creating, and presenting PowerPoint presentations to global audience and industry leaders
- Being able to build strong and positive relationships in a complex international environment
- Excellent problem solving, judgment and decision-making skills
- Empathic personality who can understand the feelings of others and reflect on them
Key Interactions (Stakeholders / Departments)
a) Internal: All employees:
- Provide overview of supporting technologies as it relates to their job duties.
- Troubleshooting of staff computers and related devices.
- Participate in work planning for existing and new clients.
b) External: Vendor and Clients
- Troubleshooting of technical desktop computing equipment and software, particularly for tools provided by clients for production operations.
Important Safety Tips
- Do not make any payment without confirming with the BrighterMonday Customer Support Team.
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