IT Intern - Nairobi, Kenya

ABOUT THE COMPANY

GIZ, the German Gesellschaft für Internationale Zusammenarbeit GmbH, provides services in the field of international technical cooperation worldwide. In Kenya, it has been active since 1964, and up to now implements programs in a wide variety of areas, including economic development, green energy and water, governance, food security, and peace and security. The German Federal Ministry for Economic Cooperation and Development (BMZ) is GIZ’s main commissioning party. However, GIZ as well works closely with the private sector, fostering successful interaction between development policy and foreign trade.

JOB SUMMARY

A. Internship SummaryGIZ Kenya seeks an enthusiastic and motivated IT Intern to support our Information Technology department. This position offers an excellent opportunity to gain hands-on experience in a dynamic environment, working alongside professionals on various IT projects.The IT Intern will support our in-house IT department in providing technical assistance, maintaining computer systems, and configuring hardware and software. The successful candidate will be able to troubleshoot and resolve technical issues, assist with the implementation of new technologies, and provide training and support to team members.He/She will assist our IT team with day-to-day operations by providing technical support to staff, troubleshooting hardware and software issues, installing new applications, maintaining system documentation, and learning about network infrastructure, all while gaining valuable hands-on experience in a dynamic IT environment.

RESPONSIBILITIES

The IT Intern has the following duties & responsibilities assigned:Assist in the maintenance and troubleshooting of computer systems and networks.Provide first-line technical support to GIZ staff, resolving issues related tocomputer hardware, software, network connectivity, and email access. Assist with the installation, configuration, and maintenance of computer systems,including operating systems and applications. Monitor network performance, identify potential issues, and escalate criticalalerts to the IT team. Diagnose and resolve technical problems related to hardware, software, and networkconnectivity. Update and maintain IT documentation, including user guides, system diagrams, andtroubleshooting procedures. Contribute to IT projects by performing tasks such as data entry, testing, andimplementation. Support the IT team in implementing software and hardware solutions.Participate in the setup and configuration of IT equipment and software for staff.Stay updated on emerging technologies and industry trends through research and training opportunities.Help ensure IT security protocols and best practices are followed.A. Required qualifications, competences and experienceQualificationsCurrently pursuing or recently graduated with a degree in Information Technology, Computer Science, or a related field.Basic understanding of computer systems, networking, and IT support practices.Familiarity with operating systems (Windows, Linux, macOS) and common software applications (Microsoft Office, email clients, etc.).Strong analytical and troubleshooting skills.Excellent communication skills in English.Ability to work independently and as part of a diverse team.Flexibility and adaptability in a dynamic work environment.Benefits:A supportive work environment with experienced professionals.Opportunities for personal and professional development.Exposure to IT practices within an international organization.Hands-on experience with IT infrastructure management.Troubleshooting techniques for common hardware and software issues.Network administration concepts and best practices.IT ticketing system usage and workflow.Professional IT methodologies and standards. C. Duration6 monthsSubmission of ApplicationVacancy Reference Number: GIZ/CO/07/02/2025GIZ is an equal opportunity employer.Only shortlisted candidates will be contacted.GIZ promotes Gender Diversity – Applications from women professionals are encouraged.Disclaimer: As per GIZ’s data confidentiality policy, candidate’s application is stored in our database for 6 (six) months and is deleted thereafter.

REQUIRED SKILLS

Computer, laptop maintenance and repair, Programming, Database query languages (SQL, others), Installing new software, System and network security, Technical support, Database administration, IT equipment installation and configuration, Troubleshooting, IT support

REQUIRED EDUCATION

Diploma, Associate's degree