International Account Manager

Are you someone who likes “innovation”, “project management” and a “challenge”? Well, we are looking for someone to join us in our as we grow our brand and impact globally.

Role: International Account Manager

About us

• Website: http://dotglasses.org/
• Our purpose is to make basic eye care affordable and accessible to everyone.
• Globally, 1 billion people need, yet cannot access, corrective eyeglasses; making it the largest unmet disability in the world. East Africa is home to 50 million of these people. For example, in Kenya 7.5 million people need eyecare, yet only 1.6 million can visit an eyecare provider. This results in over 75% of cases of vision impairment being preventable. This is made worse as even low-quality glasses are expensive, costing more than USD 20. 
• This has a huge impact on people’s lives. Vision is our most dominant sense. Without glasses it is challenging to earn an income, learn or live a quality life. It also hinders all development agendas governments and agencies may have. A student without glasses is 3x more likely to fall behind! Simply wearing glasses improves incomes by 18%, means people do not rely on others for daily tasks - which reduces exposure to financial theft and fraud.
• Our solution is a revolutionary, award winning, design of eyeglasses frame and testing process that can be done without a vision care specialist. Dot Glasses distributors can provide eyeglasses for only USD 5 on average. The testing and assembly for each client is done instantly within 5 minutes. The glasses are sold through a diverse network of distribution partners in 8+ countries.
• Dot Glasses is transitioning from start-up to scale up and looking for an experienced person to join our team and accelerate our growth.

What we are looking for from you

• Support the C-suite Executives to manage the relationships and activities of partners.
• Support Dot Glasses master distributors (country level distributor and representative in other markets) and other customers around the world to set up, implement and scale Dot Glasses.
• Help with maintaining relationships with distributors, customers and stakeholders.
• Support distributors to improve their sales and set up more distribution points.
• Facilitate the order process, including product guidance, generating quotes, processing orders, and ensuring accurate and timely delivery of products. 
• Maintain and update the CRM tools.
• Assist the executive team to prepare sales materials, presentations, and proposals.
• Collaborate with other departments to inform strategies and achieve overall business objectives.

This job might be for you, if you:

• Are highly organised and hard working.
• Are very strong at critical thinking, problem solving and have excellent attention to detail.
• Are able to manage multiple projects, actions and relationships at once.
• Would like to revolutionise an industry and provide eyecare to those left out.
• Like to travel, learn about new cultures and meet amazing people!
• Are looking to develop and challenge yourself in a fast-growing scale up environment.

Essential

Knowledge & Experience

• Bachelor's degree in business, operations, marketing, project management or a related field.
• Minimum 5 years’ demonstrated experience in B2B account management and project management roles in commercial organisations 
• Experience working outside of Kenya physically or remotely
• Understanding of rural community cultures and barriers
• An understanding of how several types of channel partners operate health facility, NGO, pharmacy, retail shops, agribusiness.
• Stakeholder engagement
• Business record keeping
• Good business finance
• Skilled with Microsoft Excel 

Desirable

• Experience in selling/distributing new innovations within the medical industry is highly desirable. 
• Experience working with medium and large NGOs is highly desirable
• In-depth knowledge of medical device industry regulations and trends. 
• Knowledge of sales strategies and techniques.
• Experience building brand profiles
• Worked in multiple relevant cultural contexts (Kenya, Ethiopia, Tanzania, Nigeria etc.)
• Trained in eye care or other health care field

Skills & Attributes

• Highly organised
• Hard working
• Very strong critical thinking, problem solving and attention to detail.
• Ale to manage multiple projects, actions and relationships at once.
• Excellent communication and interpersonal abilities.
• Familiarity with CRM software for efficient sales tracking and management.
• Generally good with technology
• Excellent English and Swahili – written and spoken
• Good with numbers: Comfortable working with numbers, making sense of metrics and processing figures with spreadsheets
• Proficiency in Microsoft Office and other relevant tools

Desirable

• French
• Market research

Personal Attributes

• Cultural intelligence/awareness.
• Results driven and motivated.
• Strong problem-solving and decision-making skills.
• Ability to work independently.
• Highly adaptable to changing market conditions.
• Organized with excellent time management.
• Honest and reliable.
• Very fast learner.

Desirable

• Creative, open-minded thinker. 
• Take the initiative/proactive.

Special requirements

• Willing and able to travel regularly and for up to 2 weeks at a time.
• Able to travel in remote locations which may lack basic amenities and be physically demanding.

Desirable

• Has a driving licence.