Internal Sales Executive

Do you want to be part of a growing Kenyan brand with over 40 years of experience? Based at our Pack Station in Isinya, Kajiado County you will be part of a team that is serving the nation with an affordable source of protein.
 
ISINYA Eggs are from a family-owned farm, producing, packing and distributing quality eggs for the Kenyan marketplace. Sustainability is at the heart of all what we do, and we are committed to the protection and preservation of our environment by ensuring that our operations do not have a negative impact on the environment. Our System are based on GMP and International Standards.
 
Our Eggs are certified by KEBS and we’re proud to receive positive test results for safety and quality from accredited laboratories. We’re part of a Poultry Integrator ISINYA FEEDS which is a Club 101 Company. A career with ISINYA Eggs offers you an opportunity to shape the future of the egg industry while providing you with opportunities to explore and grow in an exciting environment. Why not join our team?

Duties & Responsibilities 

1. Receive and process telephonic, counter and email orders promptly, confirming that the client meets internal sales and credit control requirements and enforcing all related company policies.

2. Liaise with finance to clarify and resolve any matters relating to credit control

3. Post orders that meet requirements into the sales ledger for review and approval.

4. Respond to client calls, including general enquiries and complaints, ensuring that these are recorded for follow up and reporting.

5. Take action to ensure that customer service-related queries are responded to promptly through consultation and liaison with other team members both within and beyond the eggs division or escalating the query to the supervisor, as needed.

6. Process approved returns, by recognising them into the sales systems and generating credit notes.

7. Prepare daily sales reports and submit as per the approved process.

8. Review customer statements regularly to identify customers with overdue accounts and initiate collection actions. Escalate difficult cases to the Accounts Receivables team.

9. Cultivate and maintain close relationship with internal customers, through regular communication and feedback and timey resolution of complaints.

10. Communicate any anticipated delays in delivering customer orders promptly.

11. Handle general sales admin, including quotations and order entries via the ERP system.

12. Serve as the point of contact for after-sales support, working closely with the sales and quality teams.

13. Attend sales meetings and industry events as needed.

14. Prepare any customer feedback reports and refer to the Pack Station Teams for action. 

Expected Outputs:

· Meet and exceed targets

· Order processing completed in a timely manner and to the expected standards of accuracy.

· Effectively communicate new products and solutions to customers

· Customer complaints handled professionally and reported as required

· Customers kept informed of developments that impact their orders.

· Returns posted and credit notes generated in a timely and accurate manner.

Professional Qualifications, Knowledge and Experience

i. Diploma or degree in Business, Marketing, Sales, or a related field would be advantageous.

ii. At least 3 years of experience in FMCG sales, preferably in the food or agricultural industry.

iii. Experience working with major retailers in Kenya is a strong advantage.

Key Competences

i. Proficiency in sales and inventory management software, must have experience in Microsoft Word, Excel and other Microsoft 365 Apps

ii. Strong analytical skills to interpret sales data and consumer trends.

iii. Analytical Thinking: Skilled in analysing sales data to identify trends and improve performance.

iv. Communication: Excellent verbal and written communication skills to collaborate with diverse stakeholders.

v. Attention to Detail: Meticulous in data capture, data entry and administrative tasks

vi. Time Management: Ability to juggle multiple tasks and meet deadlines effectively.