INSURANCE AGENCY MANAGER
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Job summary
The Insurance Agency Manager will lead the day-to-day operations of the agency, driving business growth, ensuring regulatory compliance, and delivering exceptional client service.
Min Qualification:
Bachelors
Experience Level:
Mid level
Experience Length:
5 years
Language Requirement:
English
Working Hours:
Full Time - 9 to 5
Applicant Location:
Kenya
Job descriptions & requirements
Location: Nairobi, Kenya.
Employment Type: Full-Time
Reports To: CEO
Recruitment Partner: Levara Consultants Limited
ABOUT THE COMPANY
A well-established insurance agency committed to understanding clients' unique insurance needs and matching them with the best solutions offered by trusted and reputable insurance partners.
The agency places clients' interests above all, upholding its ethical and legal duty to represent their best interests at all times. It prides itself on delivering excellence across all insurance categories and competing aggressively to provide the best insurance packages available in the market.
ROLE SUMMARY
The Insurance Agency Manager will lead the day-to-day operations of the agency, driving business growth, ensuring regulatory compliance, and delivering exceptional client service. This role requires a results-driven leader with deep insurance industry knowledge, strong people management skills, and a commitment to ethical business practices.
KEY RESPONSIBILITIES
• Develop and implement business strategies to achieve sales and growth targets
• Identify new business opportunities and expand the agency's market presence
• Promote the agency's services through marketing initiatives, networking, and client engagement
• Oversee the hiring, training, and development of agency staff
• Conduct regular staff meetings to keep the team motivated, informed, and aligned with business goals
• Monitor agency performance and develop improvement plans where needed
• Build and maintain strong relationships with clients and prospective clients
• Handle high-level customer complaints and issues, working to resolve them without litigation
• Serve as the primary point of contact for key accounts
• Ensure compliance with all insurance laws, regulations, and procedures
• Stay informed on changes in insurance products and policies through close collaboration with partner companies
• Maintain accurate records and uphold high ethical standards in all transactions
• Manage the agency's budget and financial operations, including forecasting and reporting
• Oversee the use of insurance management software and CRM systems to streamline operations
• Ensure day-to-day operations run efficiently and align with overall agency goals
QUALIFICATIONS
Education
• Bachelor's Degree in Business Administration, Insurance, or a related field
• Master's Degree in Business Administration (MBA) or a related field is an added advantage
• Professional certification in Insurance (such as ACII or IIK) is an added advantage
Experience
• At least 5 years of experience in the insurance industry, with 3 years in a management or leadership role
• Proven experience as an Insurance Agency Manager, Insurance Sales Manager, or in a similar leadership capacity
• Solid understanding of insurance laws, regulations, and procedures
• Experience working with insurance management software and CRM systems
Skills & Competencies
• Strong leadership and team management abilities
• Excellent communication and interpersonal skills
• Ability to develop strategies, set goals, and achieve them
• Strong problem-solving and decision-making capabilities
• High level of integrity, honesty, and professionalism
HOW TO APPLY
Interested candidates are invited to submit their CV and a cover letter by 21st April 2026.
Please include "Insurance Agency Manager Application" in the subject line.
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