Inhouse & Field collections officers

Job Type: Full Time

Required: Have a computer and a Phone

Qualification: BA/BSc/Diploma/Certificate

Location: Nairobi/Mombasa/Nakuru/Kisumu/Eldoret

Job Field: Debt Collections 

Inhouse Debt Collection Officer-Job Description (Pay Kes 5k retainer +commission)

Duties & Responsibilities:

• Advise customer on the importance and ways of clearing their debts. Locate and notify customers on defaulted accounts by mail, telephone to ask for payments

• Act as a mediator for disputes between customers and principals/Clients

• Provide customers with their correct account details e.g. balances, account numbers etc.

• Maintaining data integrity and keep customer details confidential.

• Attend to customers during scheduled/unscheduled meetings.

• Record information about financial status of customers and status of collection efforts in the company’s system.

• Organize, manage and implement the most suitable debt recovery method and techniques.

• Negotiate credit extensions if and when required.

• Preparation of reports as required

• Perform various duties on assigned accounts such as recording, verification and validation of customer’s details as received from Clients.

• Ensure your set targets are met.

Field Debt collections officers-Job Description (Nairobi/Mombasa/Nakuru/Kisumu/Eldoret)

• Advise customer on the importance and ways of clearing their debts. Locate and notify customers on defaulted accounts by mail, telephone, or scheduled visits in order to ask for payments

• Act as a mediator for disputes between customers and principals/Clients

• Deliberate with customers by telephone or in person to determine reasons for non-payments and to review the credit terms for easier settlement of debts.

• Maintaining data integrity and keep customer details confidential.

• Record information about financial status of customers and status of collection efforts in the company’s system.

• Organize, manage and implement the most suitable debt recovery method and techniques.

• Preparation of reports as required

• Perform various duties on assigned accounts such as recording, verification and validation of customer’s details as received from Clients.

• Ensure your set targets are met.

QUALIFICATIONS

• Possession of a Diploma/certificate in any field from a recognized Institution with at least 1-2 years’ experience in Collection/Credit or Sales and Marketing environment (Credit management background will have an added advantage)

• Strong analytics, good problem-solving skills and ability to meet the daily set Key Performance Indicators.

• Good communication and interpersonal skills. Fluency in both spoken and written English/Swahili. Computer literate

• Indicate if you are applying for Inhouse Debt Collection Officer or Field Debt collections officers.

• Field Debt collections officers-Indicate the region you can work eg Mombasa or Nairobi or Nakuru

• Send application to support@mastaxconsulting.com