ICT Officer & Digital Marketing Specialist

ICT Responsibilities

1. System Administration & IT Support

•  Manage and maintain IT systems, networks, and servers.
•  Provide technical support to staff and troubleshoot hardware/software issues.
• Implement IT security measures, data backups, and recovery solutions.

2. ERP & Database Management

•  Oversee the company’s ERP system to ensure smooth operations.
•  Manage data integrity, backups, and system updates.

3. Cybersecurity & Compliance

 Ensure data security by implementing antivirus and firewall protections.

 Maintain IT policies and compliance with relevant regulations.

4. Hardware & Software Management

•  Install, configure, and upgrade IT hardware and software.
•  Monitor IT assets and recommend upgrades as needed.

5. Network Administration

•  Manage internet connectivity, network security, and troubleshooting.
•  Optimize network performance and resolve downtime issues.

Digital Marketing Responsibilities

6. Website & Social Media Management

•  Manage and update the company’s website with relevant content.
•  Handle social media platforms (Facebook, LinkedIn, Twitter, Instagram, etc.), ensuring engaging content and audience growth.

7. Content Creation & SEO

•  Develop digital marketing strategies to increase brand awareness.
•  Create and publish SEO-optimized content, blog posts, and advertisements.

8. Email & SMS Marketing

•  Plan and execute email marketing campaigns to reach potential clients.
•  Design SMS campaigns for customer engagement and promotions.

9. Online Advertising & Lead Generation

•  Run paid advertising campaigns on Google Ads and social media.
•  Analyze and optimize digital marketing efforts to improve ROI.

10. Data Analytics & Reporting

•  Monitor digital marketing KPIs and prepare performance reports.
•  Provide insights and recommendations to improve marketing efforts.

Qualifications & Experience

• Bachelor's degree or diploma in Information Technology, Computer Science, or a related field.
•  Additional certification in Digital Marketing is an added advantage.
•  At least 3 years of experience in IT support and digital marketing.
•  Proficiency in network management, cybersecurity, and database administration.
•  Experience with website management (WordPress, HTML, CSS) and SEO strategies.
•  Familiarity with social media management tools and paid advertising platforms.
•  Strong problem-solving, analytical, and communication skills.

Key Competencies

•  Ability to multitask and manage IT and marketing responsibilities effectively.
•  Strong attention to detail and troubleshooting skills.
•  Creative and innovative mindset in digital marketing.
•  Excellent organizational and teamwork abilities.