ICT MANAGER
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Job summary
Oversee day-to-day ICT operations within the hotel
Min Qualification:
Bachelors
Experience Level:
Mid level
Experience Length:
3 years
Language Requirement:
English
Working Hours:
Full Time - 9 to 5
Applicant Location:
Kenya
Job descriptions & requirements
JOB TITLE: ICT MANAGER
NATURE OF JOB: FULL TIME
INDUSTRY: HOSPITALITY
SALARY: KSHS. 40,000
JOB LOCATION: CBD
DUTIES AND RESPONSIBILITIES
ICT Operations Management
- Oversee day-to-day ICT operations within the hotel
- Ensure all systems, networks, and devices are fully functional and secure
- Provide technical support for hardware, software, and network issues
Hotel Systems Support
- Manage and support hotel ERP and property management systems used for reservations, billing, housekeeping, and reporting
- Ensure system uptime and resolve operational issues affecting hotel services
- Coordinate with vendors for system maintenance, upgrades, and troubleshooting
Infrastructure & Network Management
- Maintain LAN/WAN networks, Wi-Fi systems, and server infrastructure
- Ensure data backup, recovery procedures, and system security protocols are in place
- Monitor system performance and implement improvements where necessary
User Support & Training
- Support hotel staff with ICT-related issues and system usage
- Conduct basic training on hotel systems and digital tools
- Provide guidance on efficient use of ICT resources across departments
Reporting & Compliance
- Maintain ICT documentation, asset registers, and system logs
- Ensure compliance with ICT policies, data protection, and security standards
- Provide regular ICT performance and incident reports to management
KEY REQUIREMENT SKILLS AND QUALIFICATION
- Degree in ICT, Computer Science, Information Systems, or related field
- At least 3 years’ experience in ICT operations (preferably in hospitality or service industry)
- Strong knowledge of hotel ERP or Property Management Systems (PMS)
- Experience in network administration, system support, and troubleshooting
- Professional ICT certifications (e.g., CCNA, ITIL, Microsoft, or similar) are an added advantage
- Strong problem-solving, communication, and multitasking skills
HOW TO APPLY
- If you meet the above qualifications, skills and experience share CV on recruitment@britesmanagement.com
- Interviews will be carried out on a rolling basis until the position is filled.
- Only the shortlisted candidates will be contacted.
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