Housekeeping Supervisor

Our client a leading conservancy in the outskirts of Nanyuki is seeking a Housekeeping Supervisor .

The successful candidate will be accountable for the cleanliness, quality and professionalism of the housekeeping and laundry operations. This role involves supervising housekeeping staff, inspecting rooms, and coordinating with other departments to provide a seamless guest experience. The ideal candidate Must have a bachelors in hospitality and 5+ years’ experience in both housekeeping and laundry.

Key Responsibilities:

Regularly inspect guest cottages and surrounding areas for cleanliness, hygiene, and maintenance. Collaborate with QA and Maintenance Managers on preventative maintenance. Assist the hospitality manager with guest rooming and conduct room orientations. Build relationships with guests through meet & greet, feedback solicitation, and engagement. Ensure turndown and room service meet standards and guest needs. Address guest comfort issues in collaboration with the Hospitality Manager. Manage and monitor inventory of cleaning supplies, detergents, linens, and other housekeeping materials. Conduct inventory checks and order supplies as needed, ensuring proper storage and safety. Oversee maintenance and repair of laundry equipment and schedule regular servicing. Regularly inspect finished laundry for quality and efficiency. Maintain records of inspections, cleaning schedules, and inventory. Assist in budget preparation and control for housekeeping and laundry departments. Produce clear reports and effective handovers before leave periods. Plan and communicate housekeeping team duties and manage leave schedules. Facilitate training and provide immediate feedback to team members. Review and train staff on SOPs, safety procedures, and emergency protocols regularly. Manage the performance development program for all team members. Participate in the recruitment process as necessary.

Qualifications:

Must have a bachelor’s degree in hospitality. Must have 5+ years’ experience as housekeeping supervisor and with vast experience in laundry for a high-end hotel. Must be proficient in world-class housekeeping standards. Strong leadership and team management skills handling both housekeeping and laundry teams. Excellent planning, organizing, and time management abilities.