Housekeeping Officer

Location: Rwanda

Application Deadline: October 31, 2024

Job Overview:

We are seeking a dedicated and detail-oriented Housekeeping Officer to join our team at our firm, based in Rwanda. The successful candidate will be responsible for ensuring the cleanliness, hygiene, and overall maintenance of our serviced apartments, ensuring that guests enjoy a comfortable and satisfying stay.

Key Responsibilities:

• Oversee and manage daily housekeeping operations, including cleaning guest apartments, public areas, and service corridors.
• Ensure all rooms and apartments are prepared and maintained according to company standards prior to guest check-ins.
• Conduct regular inspections of guest rooms and apartments to ensure adherence to cleanliness, hygiene, and quality standards.
• Manage laundry operations, including the washing, drying, ironing, and distribution of linens, towels, and guest robes.

• Coordinate with the front office for check-in/check-out schedules and ensure housekeeping services are provided in a timely manner.
• Monitor and maintain housekeeping inventories, including cleaning supplies, toiletries, linens, and guest amenities.
• Uphold strict hygiene and safety protocols, ensuring compliance with the company’s policies and Rwandan health regulations.
• Train, supervise, and manage housekeeping staff, ensuring they follow safety protocols and maintain high-quality standards.
• Address guest requests and complaints promptly, providing solutions that enhance the guest experience.
• Report any maintenance or repair issues to the relevant departments for timely intervention.
• Maintain housekeeping records, including cleaning schedules, stock inventories, and room inspection reports.

Qualifications:

• Diploma or certificate in hospitality management, housekeeping, or a related field.
• Minimum of 3 years of experience in housekeeping, preferably in a hotel, serviced apartment, or hospitality environment.
• Strong leadership and team management skills.
• Preferably a lady.
• Exceptional attention to detail with the ability to multitask in a fast-paced environment.
• Knowledge of Rwandan health and safety standards and ability to enforce them.
• Strong communication and customer service skills.
• Willingness to work flexible hours, including weekends and public holidays.

How to Apply

Interested candidates should send their CV and cover letter to admin@diasporadesignbuild.com or eunice@diasporadesignbuild.com before October 31, 2024.