Hotel Receptionist

About Us:

We are a high-end beachfront apartment hotel located in the serene area of Shanzu, Mombasa. We pride ourselves on offering world-class services to our guests, focusing on personalized experiences and customer satisfaction. We are looking for 3 experienced and dynamic receptionists to join our front office team.

Key Responsibilities:

• Manage front desk operations, including welcoming guests, check-ins, and check-outs.
• Respond to guest inquiries and complaints professionally and efficiently.
• Process guest bookings and payments using our booking system.
• Manage online reservations through OTA platforms (e.g., Booking.com, Airbnb, Expedia).
• Upsell hotel services and travel packages to maximize revenue.
• Coordinate with housekeeping and technical teams to ensure smooth daily operations.
• Maintain the highest standards of customer service at all times.

Requirements:

• Proven experience as a receptionist in a hospitality environment.
• Strong knowledge and hands-on experience with OTA platforms.
• Excellent communication skills in both English and Swahili.
• Proficient in booking software and front office systems.
• Ability to sell hotel services and travel packages.
• Able to multitask, work under pressure, and handle guest complaints with ease.
• Friendly, approachable, and professional demeanor.
• Diploma or degree in hospitality or a related field is an added advantage.

What We Offer:

• A vibrant working environment with opportunities for growth and development.
• A chance to work in a luxury beachfront setting.
• A collaborative and supportive team atmosphere.

How to Apply:

If you meet the above requirements and are passionate about delivering exceptional customer service, we’d love to hear from you. Kindly send your CV and a brief cover letter to keithpaul.ke@gmail.com. Be sure to include “Receptionist Application” in the subject line.