HEAD OF OFFLINE SALES - CARS CATEGORY

● Meet or exceed the sales revenue target set by the company.

● Ensure continuous sales growth for the team and each individual member of the offline sales team.

● Set individual sales plans for each team member monthly and provide comprehensive support to help them achieve these goals.

● Identify potential car clients and the decision-makers within the car industry; research and build relationships with them.

● On a monthly basis, accompany each field sales agents to the field monitor how they pitch and identify areas that need improvement.

● Assist offline sales agents in closing deals on-site: from lead generation and exploring new markets to closing deals.

● Identify the most common problems faced by offline agents and create a plan to solve them.

● Develop individual improvement plans for underperforming team agents.

● Monitor workflow: conduct calls or geolocation checks in real time at least twice a week to assess the performance of offline sales agents.

● Timely inform the team of all product updates (pricing, packages, discounts, etc.).

● Use the CRM system to review and monitor team sales performance, identify areas for improvement, and create performance metrics for team members.

● Recruit, onboard, and train new members of the offline sales team (maintain a stable number of effective team members at a minimum of 10 sales agents—*effective agent means achieving at least 100% of the target).

● Develop team members through monthly training sessions on sales tactics, client acquisition, and handling negativity and objections (at least one training per month).

● Conduct individual and group training based on identified gaps in product knowledge or as needed.

● Analyze customer feedback and objections to develop successful sales training.

● Track and analyze individual performance against established targets for each team member on a daily, weekly, and monthly basis. Each team member must achieve a minimum of KES 80,000 in sales per month.

● Monitor sales metrics and create weekly reports on sales results and submit them to mid- and senior-level management with analysis and points for improvement (both general and individual reports for each agent).

● Discuss weekly performance results with your team and mid- and senior-level management.

● Conduct performance meetings at the beginning of each month with mid- and senior-level management.

● Any other duty assigned.

Performance Metrics (KPIs) / Success Measured By:

● Achieving monthly sales targets with monthly growth set by the company (overall team target and individual targets of each team member).

● Weekly sales reports are filled out and presented to the Executive Team.

● Constantly attracting new customers to the platform, at least 10 per month.

● Systematic market outreach with agents who have low performance and with newbies.

● Holding weekly meetings with the team to discuss performance results.

● Conducting 1-1 meetings with team members who do not meet KPIs or are at a low level of productivity to identify problems and create an individual development plan with clear deadlines.

● Expanding the number of team agents in Kenya's largest cities, such as Mombasa and Nakuru (each market should have at least 1 effective agent, 100% achievement of the target).

Who We Are Looking For:

● Bachelor's degree in a relevant field.

● At least 4 years of relevant experience as a Head of Sales/Team Lead or similar.

● Established professional relationships with car dealers and motor vehicle importers in Kenya.

● Strong sales background.

● Hands-on experience in training and coaching sales teams.

● Strong analytical skills.

● Familiarity with MS Office and Google Workspace.

● Exceptional communication, leadership, and adaptability skills.

To start this conversation:

Please send your CV to hr@jiji.co.ke using the job title as the subject of your email. We look forward to speaking with you more about this opportunity!