Head of Digital Banking - Kenya

Job Description

Job Title: Head of Digital Banking – Kenya

Industry: Banking

Location: Kenya

Salary: Competitive Salary Package + Benefits

Job Objective(s):

Drive Sales, usage, profitability and growth of Digital Banking products for the Bank Ensure deployment of all Digital Banking products within the Bank Increase the penetration (utilization) of Bank’s Digital Banking products in the Public & Private Sector Organizations Scope and identify all potential Digital Banking customers in the Bank

Duties & Responsibilities:

Create and implement strategies to drive digital banking budget for the bank Create and implement strategies to ensure that the bank is number one within the digital banking space in terms of profitability, product innovation and product features & functionalitie Effectively utilize the bank’s network for the sale of digital banking products and solutions Ensure effective supervision of the digital banking team through regular interactions/meetings, weekly performance review with feedback, and coaching & mentoring of under-performing team members Ensure high level of product knowledge among staff within the bank through regular training Be responsible for managing the entire digital banking portfolio of the bank Proactively identify and escalate issues that will crop up in all digital banking relationships and follow up to ensure effective resolution of those issues Disseminate the bank’s digital banking strategy at all levels of staff within the bank Ensure all digital banking products, channels and solutions deployed are profitable Conduct market research of digital banking products within the market twice a year and submit recommendations for management’s approval and ensure implementation of the recommendations as approved by management Review performance of all digital banking products and solutions at the end of every month and come up with strategies to meet gaps/shortfalls in budget achievement

Planning

Monthly client calling calendar and Digital Banking Product Governance meeting Weekly digital Product development and deployment meetings Weekly digital Product demos and training to clients

Key Performance Indicators (KPIs)

Quality of Service – Performance metrics related to digital banking Channels, POS, Debit/Prepaid Cards, Mobile money etc Customer Service Delivery. Rate of Channel Penetration. Channel Popularity index – rating by External Auditors

Job Requirements

Education Requirements:

Minimum of a bachelor’s degree. Additional Professional qualification (IT related) is required.

Experience

8 years’ experience with at least 4 years in the banking industry, or closely related industry. Experience on all the electronic channel applications, interfaces, protocols, hardware, and adjoining infrastructure support-know-how is a must.

Knowledge:

Computer Competency Knowledge of the bank’s Core Banking Applications / OS’s, Windows, UNIX, LINUX, Solaris Database Administrative Skills – SQL Server, Oracle. Basic Programming knowledge. Good understanding of the bank’s business, structure, processes. Customer Relationship Management. Country Laws / International laws guiding the use of the internet. Policies of the Country’s Regulatory body

Key Skills:

Positive Attitude. Tenacious and focus in achieving objectives, and set targets. Good Leadership skills. Interpersonal skills. Strong-willed and determined in meeting deadlines. Excellent Communication skills – Oral and Written. Close attention to detail.

Benefits Annual bonus based on performance

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