Head of Commercial & Business Banking

JOB SUMMARY

This role is responsible for Commercial and Business Banking business with overall accountability for Commercial and Business Banking business strategy, business management and achievement of targeted income and operating profit within acceptable levels of risk and in line with Bank's strategy.

RESPONSIBILITIES

Defining the Banks’ Commercial and Business Banking strategy with the top management and developing and driving implementation of the strategy and ensuring successful alignment with the overall strategy of the Bank to optimize profitability and maximize market share.Building strong revenue generating portfolio of fund based and fee business and providing complete financial solutions to Commercial & Business Banking clients on a national, regional and international basis.Formulating budgets for the business segment and championing systems for conducting periodic reviews to monitor performance. Defining the target market, utilizing all relevant marketing initiatives i.e. relationship plans, pipeline etc., and incorporating portfolio management strategies into the Division’s overall business plan.Building and implementing diversified business streams in Commercial & Business Banking to ensure minimum susceptibility to market risks and vulnerabilities and making the business resilient to market forces.Ensuring desired levels of credit quality in the business portfolio by reviewing key credit proposals, overseeing design of processes and procedures that assist in evaluating risk and contributing to continuous improvement of credit policies of the bank.Devising and championing strategies for development of a portfolio of credit worthy clients with potential to generate sizeable income for the bank.Ensuring that the budgeted financial metrics on product, business line revenue and profitability are met. Undertaking benchmarking against global best practices in various aspects of Commercial and Business Banking and ensuring that they are adopted and institutionalized.Driving development of a work culture that focuses on close customer contact and rapport, superior customer service and operational excellence as key drivers for growth.Driving origination and structuring of a full range of Commercial & Business Banking transactions and services to facilitate being able to stay ahead of competitors consistently. Driving and facilitating the creation of a culture of cross-selling and integration within the Department and across the Bank businesses to maximize revenues and profitabilityLead and manage a team of Regional/ Senior and Relationship Managers. Guiding the development of robust systems to assess market factors to influence credit decisions and providing guidance to team as appropriate.Identifying training and development needs of team members and ensuring ongoing capability development for the department.Driving and championing a culture of meritocracy, learning and empowerment by evaluating performance, coaching team members, creating career paths and guiding them towards better performance.Job SpecificationEducation Bachelor’s Degree in business management / Banking / or equivalent field Preferably a Master’s degree Additional Qualifications in Management or Business development will be an added advantage.Training / Skills Relationship Management Credit Management – preferably Omega certificationWork Experience • Over 12 years of Commercial / Business Banking experience out of which at least 7 years must be at Head /senior management levelKnowledge of Islamic Banking products will be an added advantage Competencies TechnicalCredit ManagementComputer LiteracyExcellent analytical skillsProject ManagementAppreciation of Technology in BankingFinance and Accounting SkillsFunctionalBanking business understandingCommercial Market knowledgeStrategy development, implementation and monitoringStrong understanding of local market knowledge In depth knowledge of Commercial and Business Banking products and service offering Banking laws and regulations both local and internationalStrategic PlanningBudgeting and PlanningAbility to drive change especially on productivityStakeholder ManagementBehaviouralLeadership and management-ability to lead teams, mentor and coach staff to goal definition and achievement Performance Management and team managementDecision making ability to make strategic decisions in a timely and effective manner and to be accountable for decision making within departmental and role allocation and advise departments on major financial implications and critical decisions requiredIntegrity and honesty Building consensus and influencing-ability to influence various players across all stakeholder spectrum departments Strong Communication skillsCustomer orientation-is customer focused striking a solid balance between external and internal customer orientationResilience –able to withstand strategic and operational challenges, strict deadlines and timelines and maintain momentum Emotional Intelligence-manages emotions in a mature and composed manner as expected of a leader.

REQUIRED SKILLS

Business development, Retail banking, Corporate banking, Knowledge of the Banking Act, Bank management, Risk analysis, Leadership skills

REQUIRED EDUCATION

Bachelor's degree