Group Head of Mobile Channels

Basic Purpose

Reporting to the Group Head, Channels, the Group Head of Mobile Channels will be responsible for the following:

Manage Mobile channels P&L profitably for EBKenya and Group subsidiaries. 

Understand Mobile channels regulatory, market dynamics and competitive intelligence to formulate Mobile Channel strategy for the group, to dominate in every country of operations. 

Implement banking Channel innovation through IT organization and partnerships to be industry best in: 

Internet solutions: 

Mobile Banking App 

Mobile STK (Equitel) 

USSD 

Chatbot Banking 

Notification Services/SMS 

WEB Channels

Drive strong adoption and best in class customer experience on all mobile channels. 

Optimize profitability of each product line on each channel with realtime visibility of performance. 

Collaborate with country and subsidiary operations to drive performance and surpass group budgets. 

Ensure monthly mobile channels performance reporting of all subsidiaries to roll up to the Group performance position. 

Form strong relationship with Fintechs, third party partners and regulators. 

Anticipate and eliminate fraud possibilities on all the platforms. 

Main Duties And Responsibilities

Translate and extend platform capabilities across all mobile channels within the group. 

Ensure seamless integration and accessibility for both individual and business clients. 

Curate and uphold a world-class banking experience for diverse customer segments. 

Foster a user-friendly and efficient self-onboarding process across all mobile channels. 

Drive profitability exceeding budget expectations for every mobile banking channel in the group. 

Maintain real-time business intelligence on channel performance, including subscription metrics, revenue, costs, and profitability, both at the country and group levels. 

Spearhead continuous innovation within the mobile banking channels space. 

Collaborate with digital channel partners, IT, and solution providers to introduce groundbreaking solutions and foster growth in all subsidiaries. 

Ensure strict compliance with digital channel payment regulations and guidelines. 

Facilitate timely cost allocation and revenue assurance down to branches in each country. 

Drive the financial performance of all channels, with a specific focus on surpassing revenue targets, minimizing costs, and maximizing profits. 

Oversee all development projects for the group, ensuring efficient execution and alignment with strategic objectives. 

Collaborate with other digital channel partners, IT, and solution providers to foster innovative solutions. 

Ensure the punctual and monthly submission of comprehensive reports on mobile channel optimization, encompassing metrics related to subscriptions, deployment status, sales performance, and financial results. 

Qualifications

Knowledge, Skills and Experience:

Experience and understanding of Banking channels developments, security and financials 

Strong Marketing and Sales skills to drive retail, SME and Corporate adoption 

Demonstrated ability to lead effectively and navigate interpersonal relationships within a matrix organizational structure. 

Extensive experience in managing revenue, costs, profit, and digital reporting in financial contexts. 

Exceptional business acumen, including the capacity to assess risk and determine optimal return levels. 

Comprehensive understanding of regulatory compliance and adherence to corporate governance standards. 

Proficient in cultivating and maintaining effective relationships with local regulators, government bodies 

Requirements

Bachelor’s degree in business, IT, Finance, or a related field. 

Proven experience in customer support or a similar role within the banking or financial services industry. 

Strong understanding of online banking, mobile banking, ATMs, and other digital channels. 

Excellent communication and interpersonal skills. 

Technical proficiency and ability to troubleshoot basic technical issues. 

Customer-centric mindset with a commitment to resolving issues promptly.