General Manager - Operations
Anonymous Employer
Management & Business Development
Job Summary
We are a reputable private security company and seek to fill the position of General Manager - Operations
- Minimum Qualification : Masters
- Experience Level : Senior level
- Experience Length : 5 years
Job Description/Requirements
Key Roles/Tasks.
1. Stimulate company growth by retention of existing clients and generation of new business.
2. Develop/ Review all policies and procedures related to operations.
3. Guide all managers under command on all operation activities related to their branches.
4. Develop/ Review all assignment Standard Operating Procedures and ensure their adherence
5. Enhance client relationships and address their complaints and concerns within 12hrs of receiving such complaints/concerns.
6. Review the existing operation structure and advice on need for change if necessary.
7. Oversee investigations of all incidents and ensure client get response within 24hrs.
8. Oversee administrative aspects of operations and ensure cost effective systems are in place.
9. Frequently evaluate staff performance in operation department and advise where necessary
10. Oversee the activities of the training school and ensure company requirement are met
11. Oversee the technical department; establish relevant policies and procedures
12. Oversee the dog section; establish the relevant policies and procedures
Job Qualifications
• Minimum of 5years experience in running operations under Private Security Industry holding a Senior Position.
• Holds a Master’s Degree in Business Management or its equivalent
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