GENERAL MANAGER, DESMOND TUTU CONFERENCE CENTRE (DTCC) HOTEL

zThe All Africa Conference of Churches (AACC) is a continental ecumenical body that accounts for over 200 million Christians across the continent of Africa. It is the largest fellowship of Protestants, Anglican, Orthodox, and African Instituted Churches with membership of over 213 Member Churches and Christian Councils and Theological Institutions in 43 African countries. The organization has its Secretariat in Nairobi - Kenya, a Regional Office in Lomé - Togo and an Advocacy & AU Liaison Office in Addis Ababa - Ethiopia.

Desmond Tutu Conference Centre (DTCC) is owned by the AACC - as one of its Strategic Business Units (SBU); situated within the AACC compound on Waiyaki Way, Westlands, Nairobi. The hotel leads in offering a great service in the hospitality industry, with comfortable accommodation of 106 rooms, with state-of-the-art conference rooms, and gym.

ABOUT THE POSITION:

1. TERM OF CONTRACT: Two years with a possibility for renewal.

2. KEY ROLES AND RESPONSIBILITIES:

•  Planning and supervising the business of the Centre to generate revenue as a Strategic Business Unit of the AACC.
•  Ensure proper maintenance of records pertaining to bookings and reservations, housekeeping, services rendered to clients, financial records and guest feedback and evaluation.
•  Ensure prompt billing and timely revenue collection from clients for services rendered.
•  Ensure efficiency in stocks management.
•  Ensure adherence to AACC policy on procurement procedures.
• Responsible for general operations for all departments within DTCC including, Accounts, Restaurant, Housekeeping, Front Office, Stores, Kitchen and Marketing.
•  Handling of special attention clients. Welcoming and ensuring their stay is memorable and eventful.
•  Monitor and lend oversight to budget implementation and implement effective cost control procedures.
•  Establishment of standard operating procedures for all departments.
•  Development and implementation of marketing and sales strategies.
•  Maintaining and fostering good business relations with all clients of the Centre / Hotel.
•  Work closely, transparently, and collaboratively with the AACC Leadership and other staff in the interest of the Conference Centre / Hotel.
•  Perform any other duties that may be assigned from time to time by the Appointing authority.

3. EDUCATION:

•  Bachelor’s degree in Hospitality Management, Hospitality Sciences, Food and Nutrition, Business Administration or any other related field; or
•  Diploma in Hotel Management holders with exceptional experience may be considered

4. EXPERIENCE:

•  A minimum of 10 years of work experience acquired from a busy hospitality institution.

5. COMPETENCIES:

•  Proficiency in computer applications and knowledge of hotel / hospitality softwares.
•  Must possess excellent interpersonal skills with ability to interact with individuals from different nationalities and backgrounds.
•  Ability to remain calm and work under pressure.
•  Be professional and immaculately dressed.
•  Be a person of integrity and reliability.
•  Have knowledge and experience in managing the human resource.
•  Excellent verbal and written communication skills including ability to coach and be a knowledgeable resource.
• Ability to work in a team, proven ability to work in a stand-alone role, taking initiatives, able to mentor and lead.
• Quality of discretion in handling confidential and sensitive information.
• Sensitive to diversity, gender and cultural differences.
• Proficiency in English, knowledge of French would be an added advantage.

6. WORK STATION: Nairobi, Kenya.

7. REPORTING TO: Director for Finance and Administration.

8. DEADLINE FOR APPLICATIONS: 17th January 2025.

9. ELIGIBLE TO APPLY: Residence in Kenya.

10. HOW TO APPLY:

• Please send your resume/CV, together with attached form, copies of both academic and professional certificates and a letter of application (cover letter) stating your motivation for wanting to work with the AACC, as well as your main qualifications and alignments with the specific role to hr-applications@aacc-ceta.org indicating the role being applied for in the email subject box.
• Ability to develop effective working relationships and demonstrate collaborative approaches with a broad range of stakeholders.