Front Office Manager – Nairobi at Brites Management

Job Description

Brites Management Services Limited is one of the best leading Recruitment and HR consultancy companies in Nairobi, Kenya. We are registered and incorporated under Companies Act (Cap. ) and we provide a complete range of HR Solutions.

JOB SUMMARY

The Front Office Manager will be responsible for overseeing the daily operations of the front desk and ensuring exceptional guest service. This role involves managing a team of front desk agents, coordinating guest check-ins and check-outs, handling reservations, and addressing guest concerns to enhance their overall experience.

DUTIES AND RESPONSIBILITIES

Facilitates good communication between all departments and the front office to enhance guest service. Oversees the hiring, training, and development of all front desk personnel. Ensures that plans and actions to achieve departmental goals are effectively communicated, understood, and executed by managers, supervisors, and hourly staff. Develops control systems to manage costs and labor efficiently, aligning with budget guidelines. Participates in weekly staff and sales strategy meetings as needed. Ensures adherence to all established policies and procedures. Collaborate with the HR/training department and operational teams to ensure effective orientation and training for hotel staff, aiming to promote long-term retention and the development of skilled employees. To co-ordinate and develop the Duty management Role and Roster. Maximize room revenue and occupancy by reviewing status daily.Analyse rate variance, monitor credit report and maintain close observation of daily house count. Verify that accurate room status information is maintained and properly communicated. Enforce all cash handling, check cashing and credit policies. Resolve guest problems quickly, efficiently and courteously. Implement and maintain all control standards, policies and procedures established by the hotel.

KEY REQUIREMENTS

Degree in Marketing or Related Field 5 years experience as a Front Office Manager in a Hotel Strong leadership and team management skills, excellent communication and interpersonal abilities Proficiency in hotel management software Understanding the operations of other departments