FINACLE SUPPORT CONSULTANT
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Job summary
Ensure continuous availability and performance of the Finacle core banking environment
Experience Level:
Senior level
Experience Length:
8 years
Language Requirement:
English
Working Hours:
Full Time - 9 to 5
Applicant Location:
Kenya
Job descriptions & requirements
JOB TITLE: FINACLE SUPPORT CONSULTANT
NATURE OF JOB: FULL TIME
SALARY: KSHS. 100,000-150,000
JOB LOCATION: WESTLANDS
DUTIES AND RESPONSIBILITIES
System Support & Maintenance
- Ensure continuous availability and performance of the Finacle core banking environment
- Monitor system health, logs, interfaces, and integrations with surrounding banking applications
- Troubleshoot and resolve system incidents, errors, and performance issues in a timely manner
Upgrades & Change Management
- Support system upgrades, patch installations, and version migrations
- Participate in testing (SIT/UAT) for new releases and enhancements
- Ensure smooth deployment of changes with minimal disruption to banking operations
End-User Support
- Provide functional and technical support to bank staff using the core banking system
- Resolve user queries related to transactions, postings, accounts, and reporting
- Conduct user training and knowledge transfer where required
System Optimization & Improvement
- Analyze system performance and recommend optimization improvements
- Work with vendors and internal IT teams to enhance system stability and efficiency
- Support integration between core banking and other banking platforms (e.g., digital banking, mobile banking, ATM systems)
Compliance & Controls
- Ensure system changes align with banking compliance, audit, and security standards
- Support audit requests and provide system documentation when required
KEY REQUIREMENT SKILLS AND QUALIFICATION
- Minimum 8 years’ hands-on experience supporting Finacle in a banking environment
- Strong understanding of core banking operations (accounts, loans, deposits, payments)
- Experience in system upgrades, patching, and production support environments
- Knowledge of banking IT infrastructure and integrations
- Strong troubleshooting, analytical, and communication skills
- Ability to work in high-availability, mission-critical environments
HOW TO APPLY
- If you meet the above qualifications, skills and experience share CV on recruitment@britesmanagement.com
- Interviews will be carried out on a rolling basis until the position is filled.
- Only the shortlisted candidates will be contacted.
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