Field Sales Executive - Retail

ABOUT THE COMPANY

AutoXpress is an East African market leading importer, distributor and retailer of tyres, auto parts and accessories offering an extensive range of repair and maintenance services through a well-established network of 50+ outlets across Kenya, Tanzania, Rwanda, Uganda and Zambia.

Vision:

To become the market leader in the Eastern African region in the sales of auto parts, accessories and servicing of vehicles.


Mission:

To deliver to our customers fast, efficient and truly superior service with an identifiable difference.
To provide the appropriate product range for our customers.
To employ, train and retain the very best human resource available.
To utilize accurate processes and systems.

JOB SUMMARY

This position is responsible for onboarding new customers, “farming” existing clients by selling other product categories which they do not currently purchase and maximizing profitability within their sales territory. The holder will work on prospects through the entire sales cycle, including developing new leads, educating customers and turning interested shoppers into long-term customers.

RESPONSIBILITIES

Developing and executing sales strategies to meet and exceed sales targets and goalsIdentify new potential customers by obtaining market information and getting leads from existing clients. Maintain existing customers through planned individual account support by calling and visiting regularly.Recommend and select the right product to suit the customer’s requirements.Increasing the number of product lines purchased per client.Represent the brand during all customer and prospect interactions.Communicate new products and services, special developments and any other useful information to customers.Ensure customer satisfaction by seeking customer feedback, analysing, effectively and efficiently responding to any complaints. Educate customers on how products or services can benefit them financially and professionally.Monitor the company’s industry competitors, new products, customer needs or preferences and market conditions.Create and maintain accurate sales reports, customer fleet profiles and preferences for all new and existing customers. Cross sell other products by highlighting on their benefits.Prepare weekly sales and activity reports and customer feedback reports and submit them to the Retail Operations Manager.Ensure no credit risk and adhere to the set credit control policies and procedures.Maintain confidentiality of customer information at all times.Perform any other duties that may be required.Requirements:Bachelor’s degree in sales and marketing or any other business-related course.At least 3 years experience as a field salesperson in a similar position (B2B Setting) in the automobile or related industry.Good knowledge of automobile mechanics.Valid driver’s license with the ability to travel to customer locations within the designated territory.Computer literacy.If you are eager to kick-start your career in the automotive industry and are committed to providing exceptional customer experiences, apply now to join our team.

REQUIRED SKILLS

Product demonstration and promotion, Account management, Market research, intelligence, Retail sales, Customer service, Sales strategy

REQUIRED EDUCATION

Bachelor's degree