Facilities and Admin Assistant

• We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands.  Our comprehensive east-to-west global footprint in 31 countries across five continents, with 60,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance – essential for true excellence in CX. We have deep domain expertise in tech-augmented front-to-back-office CX. Plus Digital Consumer Engagement, CX Consulting, and an innovative suite of Proprietary Digital Solutions for industry verticals. We are a Global Leader in Content Services, Trust & Safety. The real ‘Majorel difference’ lies in our culture of entrepreneurship. We are relentless, resourceful, resilient and agile – all pulling together as One Team. It’s the only way to deliver the total reliability and digital transformation necessary in our constantly changing world.

a) Functional Responsibilities

• Helps with management of the office equipment. · Plan & coordinate administrative procedures, systems, and devise ways to streamline processes. · Issuance & management of ID and Badge Access cards to new employees, outsource and visitors for all site common areas (activation, deactivation, and reactivation)
  
• Handles security incident concerns, ticket creation, reports, and investigation. Provides solution and action as needed.
• Performs daily operational site inspection, takes, or scheduled corrective action and completes appropriate paperwork.
• Maintains all Facilities and other related documents in an orderly manner as subject to audit or company requirements.
• Replies to emails and other queries received from internal clients and support groups. ·
• A professional friendly face to greet visitors, employees, and clients at our front desk/reception area.
• Regularly interacts with all the site staff members including finance, operations, security and technical.
• Assists with maintaining site in a manner that provides for employee’s safety and ensures the facility meets health and safety requirements and that equipment complies with legislation and company standards.
• Monitors cameras, alarm logs, badge audits, visitor logs, incident reporting, and other related security items ·
• Assists in administering on site events, i.e., catering, setup.
• Manage the room’s reservations and schedules meetings. ·
• Schedules transport and assists with arrangements as needed.

b) Standard General Security Roles and Responsibilities

• Understand and adhere to policies, guidelines and procedures pertaining to ethics and compliance, and to the protection of Information Assets, integrity of customer transactions, proper and ethical utilization of access privileges and resources provided to perform the role. Fully comply with all provisions of the Company Code of Conduct, Acceptable Use Policy and Confidentiality Agreement.
• Protect company assets, systems, proprietary and confidential information in accordance with Majorel Confidentiality policy and Corporate Information Security Policies and Procedure
• Proactively report actual or suspected ethics and compliance violations, vulnerabilities, security incidents and breaches in the confidentiality, integrity or availability of Information assets as per the Company’s Incident Reporting Process.
• Process personal data, client data and employer business specific data in accordance with customer contracts, company guidelines and state/national requirements.

c)Physical Demands & Work Environment

• While performing the duties of this job the employee requires mobility, the ability to distinguish letters, numbers and symbols as well as hand/eye coordination. The employee regularly sits for long periods of time.
• The employee is occasionally required to stand, walk, and reach with hands and arms.
• The employee regularly uses office equipment such as multi-line telephone systems, copy machine, calculator.
• Employee will regularly use a computer for extended periods of time. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• All of the above job duties may be changed/modified/deleted at any time by the Company; any other job duties may be assigned as needed.

Education and Professional Qualifications

• Degree/Diploma in Business Administration, Business Management, Commerce, Engineering or Supply Chain Management.
• Total Experience & Relevant
• Work experience in a reputable Organization in a similar role for at least 2 years.

Behavioral Competencies

• Strong organizational skills and attention to detail.
  
• Strong verbal and written communication skills in English (business fluent)
• Organization sensitive and able to maneuver between various / conflicting interests.
• Having the drive to realize objectives and combine various goals as a personal ambition.
• Great ability of thinking outside set paths and able to produce several solutions to different situation ·
• Highly skilled in presenting data, creating, and presenting PowerPoint presentations to global audience and industry leaders ·
• Being able to build strong and positive relationships in a complex international environment ·
•  Excellent problem solving, judgment and decision-making skills · Empathic personality who can understand the feelings of others and reflect on them

 - Majorel Kenya Ltd. is an Equal Opportunity Employer and believes that all persons are entitled to equal employment opportunity, and the Company does not discriminate against its qualified employees or applicants because of race, color, creed, religion, sex, gender, gender identity, sexual orientation, marital status, political affiliation, union membership, national origin, ancestry, citizenship status, veteran status, age, physical or mental disability, genetic information or any other status protected by applicable federal, state or local law. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall and termination.