ERP/POS Software Support/Implementation Consultant
Endeavour Africa Ltd
Software & Data
Job Summary
Looking for 3+ Years of experienced POS/Accounting Packages/ERP Consultants.
- Minimum Qualification : Diploma
- Experience Level : Mid level
- Experience Length : 3 years
Job Description/Requirements
o 3 + Years Of Implementations Experience (Preferably POS/Accounting/ERP Software). Should have Both Technical & Business Process Analysis Experience in medium to Large scale Projects.
· Functional Area
o Accounts, Inventory, Procurement, MIS Reports
TECHNICAL SKILLS
o Knowledge on Point Of Sales & Accounting Software Implementation
o Proficiency in SQL and Databases, Reporting tools (Preferably Crystal) is needed.
o Knowledge on Desktop Client / Server Applications
· Key Skills
o Previous full life-cycle implementation experience with Accounting/ERP Implementation
o Background as a Software Support Consultant & Implementation Engineer or Business Analyst
o Must possess strong cross team/group/org collaboration skills.
o Excellent organizational, analytical, and problem solving skills
o Excellent communication and presentation skills
o Willingness to travel Local/Abroad
o Flexible to work in shifts
Responsibilities
o Installation, Configuration & Troubleshooting Of Software Components Remotely/On site
o Assess/evaluate client requirements against scope of project, manage project plan and schedule.
o Ensure customer satisfaction through follow-up, client responsiveness, and thorough communication.
o Troubleshooting Software/Hardware/Networking/OS related queries of our global customers Over Phone which involves working in different time zones
o Take calls from Global customers and initiate the right response to them, positively and professionally
o Deal with a wide range of products
o Provide remote solutions to problems, probe problems and explain the solution in such a way that non-technical users understand
o Work closely with Solution Architects and/or Engagement Managers to ensure appropriate follow-up of identifying client needs and follow-up activities.
o Responsible for providing Engagement Managers and/or clients with updated implementation plans, Support Calls communications documents, follow-up memos, etc. • Ability to manage multiple clients and projects/tasks simultaneously.
o Collaborate with several teams (e.g. software development, testing, engineering, sales) to achieve our common goal of solving our customer problems and enhancing our products
o Share your knowledge with other people in writing technical documents and enlarge the knowledge database
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