ENGLISH-SPEAKING CUSTOMER SERVICE AGENT
Calls Experts
Customer Service & Support
Job Summary
Calls Experts is a global contact center solution provider with 15+ years of experience in the North American market. We are looking for a Customer Service Agent to process inbound and outbound calls remotely.
- Minimum Qualification : Diploma
- Experience Level : Mid level
- Experience Length : 2 years
Job Description/Requirements
Vertical: Insurance.
Duties and Responsibilities:
• Process inbound and outbound call traffic
• Qualify prospects
• Resolve client queries
• Prepare customer spreadsheets and keep online records
Requirements:
• CPU: min 4000 score AMD/i5 6th generation or higher with min 8 GB RAM, Windows 10/11
• Ability to work 8/9-hour shifts 5d/week in EST. Shifts between 9am - 9pm EST.
• Great command of the English Language
• Ability to handle objections, utilize persuasive skills - easy with small talks
• Ability to thrive in fast pace virtual platform
• Profound work ethics
• Willingness to learn and grow
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