Employee Experience Manager

Equity Bank is one of the region’s leading banks whose purpose is to transform the lives and livelihoods of the people of Africa socially and economically by availing them modern and inclusive financial services that maximize their opportunities. With a strong footprint in Kenya, Uganda, Tanzania, Rwanda, South Sudan and DRC Congo, Equity Bank is now home to over 12 million customers - the largest customer base in Africa. Currently the Bank is seeking additional talent to serve in the role outlined below.









Job Purpose Statement

The Employee Experience Manager will lead the development and implementation of strategies to enhance the overall employee experience at our Tier 1 bank. This role is pivotal in fostering a positive, inclusive, and engaging work environment that aligns with our organizational values and business objectives. The ideal candidate will have a strong background in human resources, employee engagement, and change management.

Key Responsibilities

• Support the development and execution of a comprehensive wellness program that aligns with the bank's employee well-being goals.
• Ensure effective implementation of wellness initiatives, staying within budget and driving employee engagement.
• Coordinate health and wellness activities, including health screening, fitness programs, chronic disease programs, employee assistance programs, workshops, and mental health initiatives.
• Conduct health promotion through educational materials and bringing in experts to promote healthy lifestyles.
• Promote wellness programs internally, developing communication strategies to engage employees.
• Track and analyze participation and feedback to assess program effectiveness and guide improvements.
• Assist the wellness manager in managing the wellness program budget and supporting the development of relevant policies and procedures.
• Deliver educational training and workshops on topics like stress management and nutrition to enhance employee well-being
• Provide case management support by assisting employees with specific health or wellness concerns, offering guidance, resources, workplace adjustments and referrals to appropriate services.
  
  
  

Qualifications

Qualifications and Experience

• Bachelor’s degree in any of the following areas; Human Resources, Business Administration, Psychology, or a related field from a recognized institution.
• Certified Human Resource Management Professionals (CHRP)/Higher Diploma in Human Resources Management qualification is an added advantage.
• Membership to the Institute of Human Resource Management (IHRM) is an added advantage
• At least five (5) years of experience in HR, with a focus on employee engagement, organizational development, or related areas in a large financial institution.
  
  
  

Technical Competencies

• Knowledge of HR Operational procedures.
• Knowledge and experience in developing and implementation of employee engagement strategies.
• Knowledge of Labour/employment law.
• Experience in diversity and inclusion management.
• Technical experience in Human Resources and/or Business Administration.
  
  
  

Behavioral/ General Competencies

• Leadership - Ability to motivate, influence staff to act towards achieving a common goal.
• Planning and organization - Ability to organize work, set priorities, and determine resource requirements; determine short or long-term goals and strategies to achieve them; coordinate with other stakeholders or part of the organization to accomplish goals.
• Quality orientation - Ability to check work to ensure accuracy. Adopt a disciplined approach to work and drive for closure, results, and success.
• Communication and information sharing -Ability to express information clearly and succinctly, orally and in writing, considering the audience and the nature of the information.
• Professionalism, work ethic and integrity - Ability to convey a high level of excellence and competence on delivery of duty.
• Collaboration and teamwork - Ability to work collaboratively within a group of people to achieve a common goal.
• Accountability and professional development – Ability to take and accept responsibility and outcome thereof in an open and transparent manner.
• Customer focus - Ability to demonstrate concern for the expectations of customers and prioritize them as well as convey realistic expectations to both internal and external customers.
• Resilience - Ability to withstand operational challenges and maintain momentum.
• Decision making - the ability to make better decisions, as defined by decision-making principles posited by models of rational choice.
• Emotional Intelligence - manages emotions in a mature and composed manner as expected of staff.
• Analytical – highly analytical and ability to challenge status quo based on quantitative facts and impacts.
• Digital mind-set - Ability to recognize the importance and impact of technology on the ways of working and integrate technology in the day-to-day job to achieve efficiency, quality, and productivity in the function.
• Creativity and innovation - Promote an environment that encourages creative thinking, and innovation within the ambits of existing rules/guidelines.
  
  
  

Organization

Human Resources Department

Employment Type

Regular

Job Level

Manager

Job Shift

Day Job

Job Posting

Mar 13, 2025, 12:43:27 PM










<