Call Center Agent
Simplepay
Accounting, Auditing & Finance
Job Summary
Carry out debt collections and consistently meet and maintain collections targets daily, including the targeted number of effective/quality calls captured well in CRM.
- Minimum Qualification : Unspecified
- Experience Level : Mid level
Job Description/Requirements
Achieve Monthly targets in the following KPIs
• Collections Targets
• Adherence to SoPs
Other Responsibilities Include
-Carry out debt collections and consistently meet and maintain collections targets daily, including the targeted number of effective/quality calls captured well in CRM.
-Maintain a realistically low incidence rate of bad debt in with the monthly targets by ensuring no rollover.
-Anticipate developments and identify accounts that may require special attention and flag them early.
-Handle disputed accounts by collecting all relevant information and documents to reconcile customer queries.
-Compile documentation and necessary reports for necessary action by management.
-Maintain accurate individual records and performance statistics for once portfolio.
-Obtain sufficient information to assess the risk of new and existing customers
-Work within guidelines provided and as per the credit policy and report to line manager.
-Close liaison with all colleagues in the team to ensure effective coordination of collection activity ,the target being timely and query resolution.
-Ensure clients feedback is well captured in the CRM.
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