Debt Collection Officer (Nairobi and Kisumu)

• Advise customers on debt repayment strategies, highlighting the importance of settling debts and potential consequences of default.

• Engage with customers via telephone, email or in-person to discuss overdue payments and review credit terms for easier repayment.

• Organize, implement and manage the most suitable debt recovery method and techniques.

• Perform various duties on assigned accounts such as recording, verification and validation of customer’s details received from Clients.

• Provide customers with accurate account details e.g. balances, account numbers etc.

• Update system reports with relevant information to support the collection process.

• Ensure data integrity and confidentiality of customer details.      

• Attend to customers during scheduled/unscheduled meetings.     

• Respond promptly to customer communications via email, phone, or postal mail.

• Initiate clearance for settled debts upon receiving proof of payment.     

• Mediate disputes between customers and clients.    

• Monitor and control portfolio performance.

• Preparation required reports.

QUALIFICATIONS

Must Have

• Possession of at least a Diploma from a recognized Institution.

• Solid communication and interpersonal skills.

• Fluent in English and Swahili.

• Computer literate.

• Positive attitude and work ethic.

• Able to work under pressure and with minimal supervision.

• High integrity and honesty.

• Residency in the preferred office location.

Preferred

• Course in Banking or Credit management.

• Experience in Collections or Credit Management.

How to apply

Send your application, including: An introduction letter, a detailed CV showing academic qualifications, contact information, preferred location and any other relevant information.

Note: Only short-listed candidates will be contacted.