Day Spa Coordinator

ABOUT THE COMPANY

We are helping companies use digital technologies to unlock new sources of business value through our industry-tailored marketing solutions.

JOB SUMMARY

Job Overview:We are seeking an organized and proactive Day Spa Coordinator to oversee the daily operations of our spa and implement strategies to meet performance targets. The role is crucial in maintaining consistent service standards, ensuring guest satisfaction, and generating revenue.

RESPONSIBILITIES

Key Responsibilities:Supervise daily spa operations, ensuring routines, cleanliness, and maintenance standards are upheld.Design and execute marketing initiatives aligned with the spa's strategy.Recruit, train, and mentor staff to foster professional growth.Develop short- and long-term strategies for the spa.Maintain and update the spa's operating procedures and policy manuals.Prepare business and marketing plans and provide statistical reports.Manage budgets, forecast expenses, and provide financial reports.Oversee inventory management and order supplies.Resolve guest disputes promptly and professionally.Conduct employment evaluations and training sessions.Ensure emergency procedures and first-aid standards are in place.Coordinate department schedules and vacation planning.Maintain communication within the spa team and with other departments.Hold regular staff meetings and implement operational best practices.Qualifications:Minimum 2 years of experience in a similar role.Certificate or Diploma in Administration.Excellent customer care and communication skills.Proficiency in English with a strong business acumen.How to Apply:Only shortlisted candidates will be contacted.

REQUIRED SKILLS

Meeting preparation, Email correspondence, Stock and inventory management, Office supplies management, Marketing, Customer service, Reporting, Calendar management, Team leadership, Office administration, management

REQUIRED EDUCATION

Bachelor's degree