Customer Support Specialist – Content Protection
Lugo Agency
Customer Service & Support
Advertising, Media & Communications
USD
300 - 500
Easy Apply
New
1 week ago
Job Summary
Empire DMCA is a top content protection service that helps creators safeguard their intellectual property by removing unauthorized, pirated content online. Join our team to support creators, guide them through takedown processes, and ensure a seamless, professional customer experience.
- Minimum Qualification : Unspecified
- Experience Level : Entry level
- Experience Length : 3 years
Job Description/Requirements
Role Overview:
We are seeking a highly skilled Customer Support Specialist with native-level English proficiency and extensive customer support experience. In this role, you will be the main point of contact for clients, providing them with a clear understanding of the takedown process, addressing inquiries, and maintaining a high standard of customer care. This position is ideal for someone who is passionate about helping others and thrives in a remote, fast-paced environment.
Key Responsibilities:
- Deliver Outstanding Support: Respond to customer inquiries swiftly, clearly, and professionally across email, chat, and other communication channels.
- **Manage Takedown Requests**: Assist clients in navigating the takedown process, gathering necessary information, and guiding them through each step.
- Record & Escalate: Maintain accurate records of customer interactions in our support system and escalate complex issues to the relevant internal team members.
- Provide Updates: Proactively inform customers of the progress of their takedown requests, including timelines and next steps.
- Upsell Opportunities: Identify opportunities to suggest additional services when appropriate, adding value for clients.
Qualifications:
- Native-level English proficiency with strong written and verbal communication skills.
- 3+ years of customer support experience, with proven success in delivering high-quality support.
- Experience in sales or upselling is a bonus.
- Professional, proactive, and able to manage sensitive information with discretion.
- Familiarity with customer support software and ticketing systems is a plus.
Benefits:
- Flexible, remote work environment
- $300 monthly salary plus bonuses based on performance
- Opportunity to work in a mission-driven, supportive team
If you’re passionate about customer support and eager to protect creative content, we encourage you to apply! Please submit your resume and a brief cover letter detailing your experience and why you’d be an excellent fit for this role.
Submit your application here
airtable.com/appNFeVvikEPiitJ2/shrKtTNKyleoXLKEx?prefill_Site=NGA&prefill_Position=Chatting&hide_Site=true&hide_Position=true
Important Safety Tips
- Do not make any payment without confirming with the BrighterMonday Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.
