Job Summary
Take charge of setting up and implementing cutting-edge Customer Service Platforms for our clients
- Minimum Qualification : Unspecified
- Experience Level : Mid level
- Experience Length : 3 years
Job Description/Requirements
About the job
Join Our Rapidly Growing Team as a Customer Support Setup/ Implementation Specialist!
Are you ready to be part of a high-energy team and one of the fastest-growing companies in the Ecommerce and Customer Experience Ecosystem? After experiencing a phenomenal 600% growth last year, we’re on the lookout for a top-notch Implementation Specialist to join our dynamic team of Agents.
Why You'll Love Working With Us:
Take charge of setting up and implementing cutting-edge Customer Service Platforms for our clients
Enjoy clear progression plans and career advancement opportunities with one of the fastest-growing startups in eCommerce
Work alongside a team of passionate professionals who will inspire and support you
Your Role:
As our Customer Support Setup Specialist, you’ll be instrumental in:
Configuring and optimizing customer service platforms to meet client needs
Enhancing implementation processes to deliver exceptional client service
Creating and maintaining detailed setup tutorials and SOPs
Auditing and optimizing platforms for peak performance
Providing support to Onboarding Specialists with platform-related queries
Reporting on progress and analytics to keep the team informed
What We're Looking For:
Experience: 3+ years in Customer Service, with an IT or Computer Science background preferred
Skills: Proficient in Excel or Google Sheets, strong research and analytical skills, and excellent communication
Knowledge: Familiarity with eCommerce tools like Gorgias, Shopify, Zendesk, etc. is a plus
Attributes: Detail-oriented, self-starter with high energy and motivational skills
Internet Requirements:
Personal PC or laptop with at least 15 Mbps for upload & download speed
Perks & Benefits:
$5 USD/hour
Relax and recharge with paid time off
Comprehensive health insurance and dental benefits
Recognition and rewards for your hard work
Enjoy the flexibility of a permanent full-time remote setup
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