Or your alerts
G

Customer Support Setup Specialist

G&M Salon Apparel

Customer Service & Support

USD 500 - 750
2 months ago

Job Summary

Take charge of setting up and implementing cutting-edge Customer Service Platforms for our clients

  • Minimum Qualification : Unspecified
  • Experience Level : Mid level
  • Experience Length : 3 years

Job Description/Requirements

About the job

Join Our Rapidly Growing Team as a Customer Support Setup/ Implementation Specialist!

Are you ready to be part of a high-energy team and one of the fastest-growing companies in the Ecommerce and Customer Experience Ecosystem? After experiencing a phenomenal 600% growth last year, we’re on the lookout for a top-notch Implementation Specialist to join our dynamic team of Agents.


Why You'll Love Working With Us:

Take charge of setting up and implementing cutting-edge Customer Service Platforms for our clients

Enjoy clear progression plans and career advancement opportunities with one of the fastest-growing startups in eCommerce

Work alongside a team of passionate professionals who will inspire and support you


Your Role:

As our Customer Support Setup Specialist, you’ll be instrumental in:

Configuring and optimizing customer service platforms to meet client needs

Enhancing implementation processes to deliver exceptional client service

Creating and maintaining detailed setup tutorials and SOPs

Auditing and optimizing platforms for peak performance

Providing support to Onboarding Specialists with platform-related queries

Reporting on progress and analytics to keep the team informed


What We're Looking For:

Experience: 3+ years in Customer Service, with an IT or Computer Science background preferred

Skills: Proficient in Excel or Google Sheets, strong research and analytical skills, and excellent communication

Knowledge: Familiarity with eCommerce tools like Gorgias, Shopify, Zendesk, etc. is a plus

Attributes: Detail-oriented, self-starter with high energy and motivational skills


Internet Requirements:

Personal PC or laptop with at least 15 Mbps for upload & download speed


Perks & Benefits:

$5 USD/hour

Relax and recharge with paid time off

Comprehensive health insurance and dental benefits

Recognition and rewards for your hard work

Enjoy the flexibility of a permanent full-time remote setup


Important Safety Tips

  • Do not make any payment without confirming with the BrighterMonday Customer Support Team.
  • If you think this advert is not genuine, please report it via the Report Job link below.
Report Job

Share Job Post

Lorem ipsum dolor (Location) Lorem ipsum KES Confidential

Job Function : Lorem ipsum

2 years ago

Lorem ipsum dolor (Location) Lorem ipsum KES Confidential

Job Function : Lorem ipsum

2 years ago

Lorem ipsum dolor (Location) Lorem ipsum KES Confidential

Job Function : Lorem ipsum

2 years ago

Stay Updated

Join our newsletter and get the latest job listings and career insights delivered straight to your inbox.

We care about the protection of your data. Read our privacy policy.

This action will pause all job alerts. Are you sure?

Cancel Proceed
Report Job
Please fill out the form below and let us know more.
Share Job Via Sms

Preview CV