Customer Support Setup Specialist

About the job

Join Our Rapidly Growing Team as a Customer Support Setup/ Implementation Specialist!

Are you ready to be part of a high-energy team and one of the fastest-growing companies in the Ecommerce and Customer Experience Ecosystem? After experiencing a phenomenal 600% growth last year, we’re on the lookout for a top-notch Implementation Specialist to join our dynamic team of Agents.

Why You'll Love Working With Us:

Take charge of setting up and implementing cutting-edge Customer Service Platforms for our clients

Enjoy clear progression plans and career advancement opportunities with one of the fastest-growing startups in eCommerce

Work alongside a team of passionate professionals who will inspire and support you

Your Role:

As our Customer Support Setup Specialist, you’ll be instrumental in:

Configuring and optimizing customer service platforms to meet client needs

Enhancing implementation processes to deliver exceptional client service

Creating and maintaining detailed setup tutorials and SOPs

Auditing and optimizing platforms for peak performance

Providing support to Onboarding Specialists with platform-related queries

Reporting on progress and analytics to keep the team informed

What We're Looking For:

Experience: 3+ years in Customer Service, with an IT or Computer Science background preferred

Skills: Proficient in Excel or Google Sheets, strong research and analytical skills, and excellent communication

Knowledge: Familiarity with eCommerce tools like Gorgias, Shopify, Zendesk, etc. is a plus

Attributes: Detail-oriented, self-starter with high energy and motivational skills

Internet Requirements:

Personal PC or laptop with at least 15 Mbps for upload & download speed

Perks & Benefits:

$5 USD/hour

Relax and recharge with paid time off

Comprehensive health insurance and dental benefits

Recognition and rewards for your hard work

Enjoy the flexibility of a permanent full-time remote setup