S
2 months ago
Job Summary
The ideal candidate will possess exceptional communication skills and have a proactive approach to securing and scheduling appointments for our customers. This role involves interacting with customers via phone calls, texts, emails, and web chats, ensuring a seamless and positive experience.
- Minimum Qualification : Bachelors
- Experience Level : Mid level
- Experience Length : 4 years
Job Description/Requirements
About the jobJob DescriptionSnappyCX is a dynamic and innovative company at the forefront of the BPO industry, providing talent outsourcing. We are seeking a highly motivated and aggressive customer support specialist to join our dynamic team. The ideal candidate will possess exceptional communication skills and have a proactive approach to securing and scheduling appointments for our customers. This role involves interacting with customers via phone calls, texts, emails, and web chats, ensuring a seamless and positive experience.
Responsibilities:Respond promptly and professionally to customer inquiries through phone, text, email, and web chat.
Secure and schedule appointments efficiently, ensuring all customer needs are met.Maintain a high level of accuracy and attention to detail in all interactions and scheduling activities.Demonstrate a proactive approach in addressing customer concerns and resolving issues.Collaborate with other team members to ensure a consistent and high-quality customer experience.Keep detailed records of customer interactions and transactions.Stay updated on product knowledge and company policies to provide accurate information to customers.
Qualifications:Bachelor's degree
4+ years of experience in a call center environment.Flexibility to work various shifts, including evenings and weekends.Great personality with the ability to think 1-2 steps ahead to overcome objections.Excellent communication skills, both verbal and written.Working laptop or computer.Sales experience and the ability to upsell other products to the client.Ability to work in a fast-paced and dynamic environment.Proficient in using CRM systems and other customer service tools.Attention to detail and the ability to maintain accuracy in all interactions.
Responsibilities:Respond promptly and professionally to customer inquiries through phone, text, email, and web chat.
Secure and schedule appointments efficiently, ensuring all customer needs are met.Maintain a high level of accuracy and attention to detail in all interactions and scheduling activities.Demonstrate a proactive approach in addressing customer concerns and resolving issues.Collaborate with other team members to ensure a consistent and high-quality customer experience.Keep detailed records of customer interactions and transactions.Stay updated on product knowledge and company policies to provide accurate information to customers.
Qualifications:Bachelor's degree
4+ years of experience in a call center environment.Flexibility to work various shifts, including evenings and weekends.Great personality with the ability to think 1-2 steps ahead to overcome objections.Excellent communication skills, both verbal and written.Working laptop or computer.Sales experience and the ability to upsell other products to the client.Ability to work in a fast-paced and dynamic environment.Proficient in using CRM systems and other customer service tools.Attention to detail and the ability to maintain accuracy in all interactions.
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