Customer Service Executive

• Customer Support: Assist customers via email, social media channels, and Live Chat, providing timely and accurate responses.
•  Cancellations and Returns: Manage cancellations and returns efficiently, ensuring smooth and seamless customer experiences.
•  Returns Processing: Authorise and process customer returns for both refunds and repairs using tools like Sage, Cuddle, Trello, and Gantta.
•  Spares Orders Processing: Handle orders for spare parts, both paid and free of charge, while setting clear expectations regarding delivery times and out-of-stock updates.
•  4-Year Guarantee (4YG) Set-up: Set up customer accounts and 4YG from web orders, ensuring a proactive approach and data accuracy.
•  Administrative Support: Provide ad hoc administrative support as needed to ensure the smooth running of the team.
•  Customer Reviews: Respond to customer reviews on platforms like Trustpilot, addressing inquiries and providing answers related to products.

Required Qualifications and Skills:

•  Language Proficiency: Fluent in English, Spanish, and at least one additional European language (e.g., French, Italian, or German).
•  Attention to Detail: Strong accuracy in processing orders and managing customer requests.
•  Self-Motivator: Ability to work independently with minimal supervision.
•  Deadline-Oriented: Capable of meeting tight deadlines while working under pressure.
•  Team Player: Ability to collaborate effectively within a small, dynamic team.
•  Can-Do Attitude: Positive and proactive approach to problem-solving and customer service.
•  Customer-Centric: Passionate about delivering an exceptional customer experience, with a commitment to resolving issues efficiently and empathetically.

Functional Competencies:

•  Customer Relationship Management (CRM) Proficiency
•  Time Management and Multitasking
•  Communication Skills
•  Attention to Detail
•  Problem-Solving Ability

Core Competencies:

•  Continuous Improvement Mindset
•  Resilience
•  Accountability and Ownership

How to Apply:

If you believe that you fit the role and are up for the task, kindly use the link below to apply for the position.

https://app.testgorilla.com/s/t3jz5cv4