Customer Service
SALES SERVICES ABT UK LIMITED
Customer Service & Support
Job Summary
Customer Service Representatives are responsible for providing product and service support, handling complaints and problem solving to customers via phone, email and online chat. Requires good communication and problem-solving skills and the ability to work effectively in a fast-paced environment.
- Minimum Qualification : Unspecified
- Experience Level : Internship & Graduate
- Experience Length : No Experience/Less than 1 year
Job Description/Requirements
Responsibilities and Tasks:
Customer Support: Provide accurate product and service information to customers via phone, email and online chat.
Problem Solving: Handle customer complaints and issues, provide effective solutions and follow up on results.
Record Maintenance: Maintain customer information and interaction records to ensure data integrity and accuracy.
Product Knowledge: Be familiar with company products and regularly update information about new products and services.
Customer Feedback: Collect customer feedback and provide it to relevant departments to improve service quality.
Job Requirements:
Bachelor's degree, degree in related field preferred.
Experience: 1-2 years of experience in customer service or related field preferred.
Skills:
Excellent communication skills (oral and written)
Good problem solving skills
Proficient in using computers and customer management systems
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