Job Summary
Build and manage a team to initiate strategic operating direction.
- Minimum Qualification :
- Experience Level :
- Experience Length :
Job Description/Requirements
- Build and manage a team to initiate strategic operating direction.
- Provide executive leadership to help build a multi-year strategic plan for the company.
- Direct operations to achieve annual budget goals and company sales targets.
- Refine location practices that lead to superior levels of customer service.
- Provide leadership and oversight to facilitate synergy across departments.
- Provide leadership and direction to ensure that future leaders of the company are identified and developed.
- Serve as a resource for all team members by being available and accessible to discuss related issues.
- Promptly manage all escalations that bubble up by location.
- Provide counsel and direction in all location operations matters.
- Direct and coordinate the successful opening of new operations, new locations, and special events to promote location sales.
- Ensure implementation and execution of corporate marketing programs at the location.
- Full P&L and operational responsibility for the business and all brands across the company.
- Managing support functions. i.e. HR, Operations, Production, Inventory, Finance, Logistics and Sales.
- Communicate effectively verbally and in writing to all levels of staff and management, outside officials and agencies, and the public, expressing ideas and instructions clearly and concisely.
- Produce monthly report to the Board of Directors on the company’s state of affairs.
- Masters in Business Management or related discipline required.
- Knowledge of financial management and accounting required.
- Knowledge of ICT operations and an ability to provide high-level customer service.
- Superior understanding of an organization’s goals and objectives.
- Excellent individual customer service skills.
- Self-motivated with ability to work in an unstructured environment.
- Strong operational mindset, decisive, with a "get it done" and “whatever it takes” approach.
- Ability to quickly identify key issues and develop broad organizational solutions.
- Able to work in and bring structure to ambiguous environments.
- Ability to synthesize diverse information into effective strategies and innovative insights, translating complex ideas into simple, actionable recommendations.
- Ability to be objective in analysis and share learning constructively.
- Strong oral, written and formal presentation skills with demonstrated ability to communicate complex ideas in a simple way and proven track record with executive level communications.
- Strong people leader with ability to inspire, influence, and motivate all levels of the organization.
- Trusted advisor/ thought leader, particularly around strategies to drive results.
- Proven experience in managing teams including ability to provide direction, understand resource capability and successfully drive results working with direct reports, dotted line and/or internal or external resources.
- Fluency in English and Swahili both written and spoken.
- Demonstrate the highest level of ethical behavior.
- Excellent interpersonal skills to manage a large team.
- Appreciates constructive criticism.
Please also share your current Gross salary (with benefits if any).
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