Commercial Sales and Lettings Associate

Reporting to: Manager
Location: Nairobi
Salary Range:

Selling and Letting:

• Achieve and exceed agreed sales targets.
• Collaborate with the Director to set the annual income target.
• Disseminate information regarding the availability and status of properties in the company’s portfolio.
• Take notes on the general condition of properties, accessibility, and details of current tenancies where applicable.
• Negotiate selling commissions or letting fee percentages with clients.
• Advise landlords on appropriate selling prices or rental amounts compared to current market rates.
• Meet weekly, monthly, and annual sales targets as directed by the Head of Agency.
• Actively prospect, acquire, and engage new clients, providing them with information on company services.
• Determine if buyers are interested in paying via cash, mortgage, or trade and top-up.
• Close sales and leases on properties.
• Deliver excellent sales and after-sales services to maximize sales, customer satisfaction, and retention.
• Communicate, liaise, and negotiate internally and externally to facilitate profitable business development and sustainable relationships.

Documentation:

• Prepare Listing or Letting Agreements.
• Provide the Listing or Letting Agreement to clients for signing.
• Send the Listing or Letting Agreement to landlords for execution.
• Open property files, including property records, inspection notes, photographs, and other documents.
• Obtain title deeds from clients and verify property ownership with relevant authorities.
• Prepare periodical reports for all sales assignments to keep stakeholders informed of progress.
• Review sales and tenancy agreements.
• Produce suitable 'Heads of Terms' for clients.

Vetting:

• Double-check and scrutinize buyers and tenants before selling or letting properties, including verifying their source of funds and references.
• Prepare and issue letters of offer to vetted clients.

Creativity and Innovation:

• Develop innovative ideas and sales strategies to meet company objectives.
• Assist in creating sales aids and other marketing materials for the team.
• Develop marketing plans and strategies.

Client Management:

• Handle client inquiries and feedback, documenting them appropriately.
• Regularly follow up with clients.
• Provide immediate solutions to client issues.
• Discuss customer feedback and determine the root cause of complaints.
• Update the client feedback book and carry out corrective actions as necessary.

Publicity:

• Post properties and market them on social media.
• Receive and select property details for posting or publishing.
• Upload property details and post content.
• Share appealing photos of properties and relevant information with the target audience.
• Arrange property viewings for interested buyers.
• Participate in company events and exhibitions.

Reporting and Admin:

• Update the company CRM (Customer Relationship Management) software with property and client information, including key communications with clients and their requirements.
• Produce reports on sales activities.
• Participate in team meetings, training sessions, and other company programs.

Other:

• Perform any other duties as assigned by the manager or director.