Clinic Manager

1. Operational Management

•  Oversee daily clinic operations, ensuring smooth workflow and optimal patient experience.
•  Implement and enforce clinic policies, procedures, and regulatory requirements.
•  Ensure proper scheduling of staff and physicians to maintain efficiency.
•  Maintain a high standard of cleanliness, organization, and professionalism within the clinic.

2. Staff Leadership and Development

•  Recruit, train, and supervise administrative and clinical staff.
•  Conduct performance evaluations and provide coaching to improve efficiency and service quality.
•  Foster a positive and professional workplace culture that aligns with the clinic’s mission and values.
•  Address staff concerns and ensure HR policies are followed.

3. Financial and Business Management

•  Oversee clinic budgeting, financial planning, and expense management.
•  Ensure timely billing, insurance claims processing, and payment collections.
•  Monitor revenue and profitability, identifying opportunities for cost savings and growth.
• Track key financial metrics and generate reports for leadership review.

4. Patient Experience and Customer Service

•  Ensure a patient-centered approach in all clinic interactions.
•  Monitor patient satisfaction and address complaints or concerns proactively.
•  Oversee appointment scheduling and ensure minimal wait times for patients.
•  Manage post-procedure follow-ups and ensure continuity of care.

5. Compliance and Risk Management

•  Ensure compliance with healthcare regulations, and accreditation requirements.
•  Maintain accurate and confidential patient records in line with legal and ethical standards.
•  Implement safety protocols and ensure adherence to infection control measures.

6. Marketing and Business Growth

•  Collaborate with marketing teams to promote clinic services and attract new patients.
•  Develop partnerships with referring physicians, hospitals, and wellness professionals.
•  Identify and implement strategies to enhance patient retention and satisfaction.

7. Inventory and Equipment Management

•  Oversee procurement and stock management of medical supplies and skincare products.
•  Ensure all medical equipment is properly maintained and serviced.
•  Prevent stock shortages by tracking usage and ordering supplies proactively.

Qualifications:

Education & Experience:

•  Bachelor’s degree in Healthcare Administration, Business Management, or a related field (required).
•  Master’s degree in Healthcare Administration (preferred).
•  Minimum of 5 years of experience in a managerial role within a medical or aesthetic clinic.

Skills & Competencies:

•  Strong leadership and team management abilities.
•  Excellent communication and customer service skills.
•  Knowledge of healthcare regulations, medical billing, and insurance processes.
•  Business acumen with experience in financial management and budgeting.
•  Proficiency in electronic medical records (EMR) systems and office software.
•  Ability to handle conflict resolution and problem-solving effectively.

Key Traits and Abilities:

•  Detail-oriented and highly organized.
•  Ability to multitask and work in a fast-paced environment.
•  Professional and approachable demeanor.
•  Strong ethical and confidentiality standards.

Work Environment:

•  Office setting within a plastic surgery clinic.
•  Regular patient and staff interactions.
•  Occasional extended hours or weekend availability may be required.

This role is ideal for a results-driven professional passionate about healthcare management, patient care, and operational excellence. If you have the skills and experience to lead a high-performing clinic, we invite you to apply.

Applications to be sent to hospitaladmin@refineplasticsurgery.co.ke before 5 pm on Friday 14th February 2025. This should include a cover letter, and a curriculum vitae that includes three references, one of which should be from your current or previous employer. Please note that only short-listed candidates will be contacted through the same email