Client Success Officer & Data Analyst

ABOUT THE COMPANY

eProd, is a tested, proven farmer management solution for SME aggregators, such as cooperatives, traders, and food processors for agriculture and livestock, managing large numbers of suppliers. Some of the functionalities include: management of the geo-referenced supplier base, supplier contracts, field inspections, training, traceability, quality management and certification, collection routes, deliveries, payments, loans and advances, communication via SMS and email, management reports, etc. As such, eProd builds trust between the various market players.

It is a big challenge for the tens of thousands of African agricultural commodity traders and food processors to source from the millions of small-scale farmers in Africa. eProd offers an affordable ERP to manage agricultural supply chains.

It will assist buyers to organize buyers to register farmer and their fields, conduct field inspections, collections, traceability, payments., training programs, etc.

JOB SUMMARY

About the company: eProd, is a tested, proven farmer management solution for SME aggregators, such as cooperatives, traders and food processors for agriculture and livestock who manage large numbers of suppliers. Some of the functionalities include the management of the geo-referenced supplier base, supplier contracts, field inspections, training, traceability, quality and certification, collection routes, deliveries, bank/mobile/cash payments, loans and advances, communication via SMS and email, and management reports. About the role:The Client Success Officer & Data Analyst will be instrumental in driving client acquisition, implementation, and retention, combining data analysis and technical expertise to deliver outstanding customer service. This role requires a proactive and analytical professional with strong relationship-building skills, ensuring clients maximize the value of the eProd platform for their business needs.

RESPONSIBILITIES

Key Responsibilities: Client Engagement and Support (70%)1. Collaborate with the CRM and revenue team in client acquisition through persuasive sales pitches and eProd demonstrations.2. Analyze client needs and provide tailored solutions that align with eProd’s features and the client’s business goals.3. Proactively introduce and explain new features, highlighting their benefits and potential impact on client operations.4. Conduct client and internal team training sessions to ensure mastery of the eProd platform and its functionalities.5. Participate in project and client meetings to gather feedback, provide recommendations, and support implementation needs.Administrative and Technical Tasks (30%)1. Maintain an up-to-date ERP Suite CRM and ensure all client interactions are recorded accurately.2. Use advanced data analysis techniques to identify trends, evaluate client performance, and support decision-making.3. Deliver semi-annual Performance Evaluation Reports (PERs) with actionable insights for internal and client use.4. Ensure CRM processes and procedures, as outlined in Standard Operating Procedures (SOPs) and Work Instructions (WIs), are adhered to.5. Mentor interns and trainees by providing technical and procedural guidance to prepare them for future roles.6. Compile and submit detailed weekly progress reports to track team and client performance metrics.Performance Indicators:-Effective onboarding and training of clients with measurable improvements in adoption rates.Timely resolution of client challenges and consistent delivery of support.Regular and accurate delivery of detailed performance reports with data-driven insights.Demonstrated ability to foster strong client relationships and ensure retention.Preferred Qualifications and Skills:Bachelor’s degree in Business Administration, Information Technology, Data Science, or a related field.Proficiency in SQL for data querying, analysis, and reporting.Strong data analysis skills with the ability to derive actionable insights from complex datasets.Advanced proficiency in CRM tools (e.g., SugarCRM, SuiteCRM).Exceptional communication, presentation, and interpersonal skills.Strong problem-solving ability with a results-oriented approach.Proven ability to manage multiple tasks and meet tight deadlines.Willingness to travel locally and internationally (incl. national passport holder)

REQUIRED SKILLS

Direct sales, Relational databases (SQL), Data analysis, Reporting, Training delivery, Account management, Market research, intelligence, Presentation preparation and editing (Microsoft PowerPoint), Enterprise Resource Planning - ERP system (use of), Customer support, CRM systems

REQUIRED EDUCATION

Bachelor's degree