Job Summary
The Call Center Representative will be responsible for handling and vetting incoming leads for potential real estate clients. The ideal candidate will effectively communicate with leads, assess their needs and potential, and pass qualified leads to the property consultant team for further engagement. This role requires excellent communication skill
- Minimum Qualification : Bachelors
- Experience Level : Mid level
- Experience Length : 2 years
Job Description/Requirements
Company Overview:
Gateway Homes is a leading property sales company dedicated to providing top-tier real estate services. We pride ourselves on our ability to match clients with their perfect homes through expert consultation and comprehensive customer support.
● Lead Management:
○ Call and vet all incoming leads to assess their potential and interest in Gateway Homes' properties.
○ Gather and document relevant information from leads to determine their needs and preferences.
○ Prioritize and qualify leads based on predefined criteria and forward high-potential leads to property consultants.
● Customer Service:
○ Provide accurate information about Gateway Homes' properties and services to prospective clients.
○ Answer inquiries and resolve issues promptly, ensuring a positive experience for all leads.
● Communication:
Maintain clear and effective communication with leads through phone calls and follow-up emails as necessary.
● Team Collaboration:
○ Participate in regular team meetings to discuss lead management strategies and improve processes.
● Administrative Tasks:
○ Keep accurate records of all communications and interactions with leads.
○ Prepare and submit daily and weekly reports on lead status and activity.
Requirements:
● Education and Experience:
○ A degree or diploma in a related field is a plus.
○ Previous experience in a call center, customer service, or sales role is highly desirable.
● Skills and Abilities:
○ Excellent verbal and written communication skills.
○ Strong interpersonal skills with the ability to build rapport quickly.
○ Ability to manage and prioritize multiple leads effectively.
○ High level of attention to detail and organizational skills.
● Other Requirements:
○ Must have a reliable phone for making calls; airtime will be provided by the company.
○ Punctuality and the ability to adhere to a fixed work schedule.
○ A proactive and positive attitude with a willingness to learn and adapt.
Benefits:
● Competitive basic salary with opportunities for growth based on performance.
● Performance-based bonuses.
● Airtime provided for all work-related calls.
● Opportunities for career advancement within the company.
● Comprehensive training and support.
Application Process:
Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and why they are a good fit for this role to david@gatewayhomes.co.ke
Gateway Homes is an equal opportunity employer and encourages applications from all qualified individuals.
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