BUSINESS DEVELOPMENT OFFICER (BDO)

Role Summary

a) Customer onboarding, conversion and management to grow revenue.

b) Building and maintaining relationships with the Company’s stakeholders including customers and partners,

c)  Analysing portfolios and industry data to identify opportunities for growth

d) Participate in development and communication of the company’s products/services, prices, and policies.

e) Providing insights to help develop and position offerings/ value proposition to grow revenue.

f) Analyse customer feedback and data to determine how customers are using products and services.

i) Collection of payments and recovery of company debts to enhance net customer value.

j) Ensure compliance to business processes and applicable laws.

k) Preparing and sharing market & sales reports and feedback.

Responsibilities

• To promote, market and sale the products and services of the company
• Daily market/customer visits to prospect and cultivate business relationships to generate leads and opportunities for new business.
• Generate appointments, visit and conduct presentations and trainings to clients.
• Developing sales pitches to sell products/services, making cold calls to sales leads or taking calls from prospective customers and maintaining documentation of their sales like client contracts or invoices. 
• To securely obtain, process and store customer data/documentation in accordance with the law.
• Provide sales quotes to current and prospective clients.
• Prepare and share daily, weekly and monthly reports or as it may be scheduled.
• Attend sales and service meetings as required and sharing minutes of every meeting with clients.
• Maintain active client base, prospects, and potential lead source lists.
• Investigate and resolves customer complaints to enhance customer experience.  
• Develop and maintain strong relationships with key stakeholders within the industry.
• Perform any other activities assigned by the management.

Training Requirements (Minimum)

A Degree in Sales and Marketing or any business-related course.

Experience Requirements:

• Three (3) years’ field sales and marketing experience in Logistics/Supply chain or FMCG.
• Experience in the Sea/Land and Air transport logistics sector will be an added advantage.
• Proficient knowledge of MS Office and Customer management software. (e.g. CRM)
• Experience in planning, defining, executing sales and marketing campaigns to achieve marketing objectives.
• Good Presentation Skills.
• Commercial acumen.
• Communication skills.
• Business intelligence skills
• Operational excellence (OE)

Personal Attributes

• Personal Confident
• A team player with a customer-oriented approach
• Creativity and innovation
• Attention to details
• Adaptability & self motivation
• Goal and results-oriented
• High Level of integrity.

To apply:

Send an email to info@viaservice-ke.com with the subjectline Business Development Officer(BDO)