Business Development Manager – Broking UIC at Old Mutual Kenya

Job Description

Old Mutual Kenya is based in Nairobi and is part of a larger group that offers solutions in long-term savings, asset management and investment. We offer solutions to individuals and corporates underpinned by our core values which are: Respect, Integrity, Accountability and Pushing beyond boundaries.

 Responsibilities

The position is responsible for onboarding brokers and facultative partners that generate profitable business aligned to the company’s vision and mission. They oversee and set sales targets for brokers, monitor performance, and ensure they maintain effective and strong business relationships inline with the company’s operating manuals.

To execute the company’s distribution strategy to achieve profitable growth and market leadership To execute the company’s distribution strategy to achieve profitable growth and market leadership. Develop and ensure exceptional customer experience for the brokers, facultative partners, clients according to company objectives and Customer charter. Support and promote company marketing activities, focusing on professional sales initiatives, execution and satisfaction. Develop a robust business pipeline for business sales reporting and business growth from brokers. Support the brokers and facultative partners to grow profitable business with sales strategies and a customer-centric approach in collaboration with support functions like underwriting, claims, medical and finance, as well as the other business Units thus life and financial services to promote the Integrated Financial services agenda. Effectively create new client / brokers/ facultative relationships whilst ensuring retention of existing ones at high standards of customer service and experience. Analyze and disseminate market information to relevant stakeholders to better understand and meet customer needs or preferences across the market. Support marketing and promotional campaigns to not only achieve business goals but also enhance the overall customer experience in the broking fraternity. Develop broking structures and measures for both retail and corporate business, aiming to optimize customer accessibility and convenience. Identify and develop opportunities for introducing new products and services based on customer feedback and market trends, ensuring relevance and value. Develop strong/ unique local and multinational synergies to grow profitable business. Develop annual key performance metrics with a strong emphasis on brand, customer satisfaction and loyalty to be enhance a strong business environment. Financial Measures: Departmental targets (Quarterly and annually set targets).

People Impact : Direct and indirect reports.
Relationships:  Internal and external stakeholders thus staff, regulators, clients, brokers, facultative partners, insurance players, service providers, and suppliers .

Requirements

Qualifications:

Qualifications: University degree, Certified Insurance qualification, sales and marketing qualification. A postgraduate and CIM qualifications is an added advantage.

Experience:

Marketing Experience: A background in sales/ marketing is essential, preferably with a minimum of 2 years of experience in utilizing various marketing channels and techniques to reach target audiences effectively is crucial. Distribution Experience: Experience in corporate sales management or related fields is valuable. Experience in optimizing distribution networks to enhance efficiency and customer satisfaction is beneficial. Sales Experience: Excellent sales experience, especially in the insurance industry or a related field with minimum experience of 3 years is desirable. This includes a track record of achieving sales targets, managing sales teams, and implementing effective sales strategies. Customer Relationship Management: Experience in managing customer relationships and understanding broker/ customer needs is important. This includes experience in developing and implementing customer-centric initiatives to enhance business growth, customer satisfaction and loyalty. Team Leadership: Experience in leading and managing teams is crucial for this role. This includes experience in recruiting, training, and motivating team members, brokers to achieve business objectives.

Skills

Analytical Thinking, Analytical Thinking, Business, Business Growth, Business Sales, Corporate Sales Management, Customer Relationship Management (CRM), Customer Relationships, Customer Satisfaction, Customer Service, Distribution Strategies, Finance, Financial Products, Insurance Brokering, Key Performance Indicators (KPI), Leadership, Marketing, Motivating Teams, Network Distribution, Performance Metrics, Profitability, Profitable Growth, Sales, Sales Initiatives, Sales Management {+ 5 more}

Education

Bachelors Degree (B) (Required)