Business Development & Customer Success Executive (Schools Market)

Key Responsibilities

• School Business Development: Identify, prospect, and secure new school clients through structured outreach and outbound calls, managing the full sales cycle from lead generation to deal closure.
  

• School Onboarding & Training: Conduct onboarding and training sessions for school administrators and staff to ensure effective adoption and usage of products and services.
  

• School Relationship Management & Retention: Maintain strong relationships with partner schools, monitor their performance, address concerns, and provide solutions to ensure satisfaction, retention, and account growth.
  

• School Performance Monitoring & Support (Customer Success): Track school usage, engagement, and performance metrics, proactively following up to resolve issues, improve outcomes, and ensure schools meet expected targets.
  

• Upselling & Account Growth: Identify opportunities to expand services or products within partner schools, driving renewals, repeat business, and upselling while balancing new school acquisition responsibilities.
  

• Reporting & Follow-Up: Maintain accurate records of school interactions, account performance, sales activity, and training outcomes, and provide timely reports to leadership.

Mandatory Requirements (All Must Be Met)

• Degree or Diploma in Sales, Marketing, Business Administration, or related field
  

• Minimum 2–3 years proven experience in business development, sales, or customer success
  

• Experience in outbound sales calls, client onboarding, and training
  

• Proven track record of meeting sales or account management targets
  

• Strong communication, presentation, and negotiation skills
  

• Ability to manage school accounts, follow up on performance, and maintain accurate reports
  

• Professional approach, discipline, and ability to work under targets and deadlines

Added Advantage

• Previous experience working with schools or the education sector

• Prior experience engaging and selling solutions to schools
  

• Background in education, facilitation, or training delivery
  

• Exposure to EdTech, digital platforms, or solution-based sales
  

• Confidence in delivering structured product presentations or demonstrations

Required Skills & Competencies

• Strong business development and sales skills
  

• Client relationship management and retention expertise
  

• Training and facilitation ability for school staff
  

• High attention to detail and accuracy
  

• Structured and organized work style
  

• Strong follow-up and performance monitoring skills
  

• Target-driven, proactive, and resilient
  

• High integrity, accountability, and professionalism

Role Expectations

This role is best suited for candidates who:

• Are comfortable working in the field and meeting clients directly
  

• Can work toward clear revenue and activity targets
  

• Are confident in conducting presentations and engaging groups
  

• Can maintain structured follow-ups and pipeline management
  

• Are proactive in client acquisition and relationship building

Exclusion

This role may not be suitable for candidates who:

• Prefer administrative or purely office-based roles
  

• Are not comfortable with target-driven performance
  

• Avoid outbound outreach and client acquisition
  

• Struggle with structured reporting and accountability

Performance KPIs

Success in this role will be measured by:

• Number of school visits and engagements per week
  

• Number of demos or presentations conducted
  

• Monthly revenue generated against targets
  

• Conversion rate from demo to closed deal
  

• Number of teacher/parent training sessions delivered
  

• Quality, consistency, and timeliness of follow-ups and reporting