Business Development Associate

Lead Generation & Sales:

•  Identify and target new customer acquisition opportunities for Tumi Wellness
•  Build relationships with potential clients via calls, meetings, and networking events.
•  Convert leads into sales through effective follow-ups, presentations, and consultations.

Client Relationship Management:

•  Manage and nurture relationships with existing customers, ensuring a high level of customer satisfaction.
•  Respond to customer inquiries, feedback, and issues promptly and professionally.
•  Collect feedback to understand client needs and improve service offerings.

Social Media Content Creation & Management:

•  Develop and manage engaging content for social media platforms (Instagram, Facebook, TikTok, etc.) in line with brand guidelines.
•  Create, schedule, and post relevant content to increase brand awareness and engagement.
•  Monitor social media trends, competitor activity, and user engagement to improve content strategy.

Marketing & Promotions:

•  Assist in the planning and execution of promotional campaigns to attract new customers and retain existing ones.
•  Collaborate with the team to develop digital and offline strategies to drive business growth.

Alternate Weekend Work:

•  Assist in managing weekend operations including customer inquiries, follow-ups, and special weekend promotions.
•  Provide on-ground support for home spa bookings on alternating weekends.

KPIs (Key Performance Indicators):

1. Sales Targets: Achieve or exceed monthly and quarterly sales targets by driving new client acquisition and retaining existing clients.

2. Lead Conversion Rate: Maintain a lead-to-client conversion rate of at least 80% from generated leads.

3. Customer Satisfaction: Achieve a customer satisfaction rate of 90%+ based on feedback and repeat business.

4. Social Media Engagement: Grow social media followers by 10% month-over-month and maintain a consistent engagement rate (likes, comments, shares).

5. Content Creation: Develop a minimum of 3-4 pieces of content per week, including images, videos, and posts.

6. Marketing Campaign Success: Run at least 3 promotional campaigns per month.

7. Reports: Submit Marketing reports showing follow-up and closed business. This includes post-marketing activity/campaign updates.

Qualifications & Skills:

•  Bachelor’s degree in Business, Marketing, Communications, or a related field.
•  Proven experience in sales, business development, or customer relations.
•  Experience in social media content creation and management.
•  Excellent verbal and written communication skills.
•  Strong organizational and time management abilities.
•  Proficiency in Microsoft Office, social media tools, and CRM software.
•  Ability to work on alternate weekends and adapt to a dynamic schedule.
•  A passion for wellness, beauty, or spa services is a plus.

Benefits:

•  Competitive salary with performance-based incentives.
•  Opportunities for professional development and growth.
•  Discounts on spa services and wellness products.