Branch Manager

To lead the branch business objectives and goals in reference to performance of the shop to help realise full potential and growth and implementing the operational strategy to deliver the company’s vision and value, whilst delivering outstanding customer service, realising exceptional growth and profitable returns as well as being responsible for the stocks in the outlet.

Key Duties and Responsibilities.

• Devise, develop and implement the store operating, policies and procedures.
•  Develop mechanism to maintain accurate forecasts of ordering level of branch needs.
•  Create and implement KPI’s to assess performance of the assigned branch.
•  Build and develop relationships with other departments, shop staff as well as management team.
•  To continuously monitor and identify training needs and organising with the help of Operations Manager to ensure staff needs are satisfied.
•  Discuss defective or unacceptable new goods or services with users, suppliers and others to determine the cause of problem and take corrective and preventive actions.
•  Manager supplier relationships and assist in building effective partnerships by supporting effective negotiation of terms and conditions.
•  Work with the Sales and Marketing department to understand the consumer markets and trends, buying behaviours and details of new products available in the market.
•  Conduct detailed market research and surveys to assess the quality and pricing of products available in the market.
•  Track branch order placement activity and measurements.
•  Liaise with Accounts/Finance department to ensure accurate and timely branch banking and EOD management.
•  Devise, develop and implement inventory management policies and processes, fully understanding the functionality available in SAP/CISTECH to support the management of inventory.
•  Develop and implement relevant branch processes to manage inventory minimum and maximum levels.
•  Implement processes and procedures to manage inventory integrity and minimise stock loss liability through the correct use of management systems.
•  Develop and foster a culture of continuous improvement, where all staff are seeking ways to improve and build on current processes and ways of working.
•  Motivate the team so that it is not just routine to attain the target set but to desire to do better all the time for personal growth and the branch as a whole.
•  Lead the people agenda for the company, driving staff morale and development.
•  Actively supervise and coach the company’s branch back-office management teams to realize its potential and deliver value for the company.
•  Fully responsible and accountable for stock take, stock rotation, stock expiries and stock variances for branch retail outlets.

Qualifications

•  Diploma or equivalent. A bachelor’s degree in business or a related field is preferred.
•  At least six (6) years of experience in a retail management role.
•  Strong leadership and communication skills.
•  Excellent customer service skills and a passion for working with people.
•  Strong organizational and time management skills.
• Proficiency in Microsoft Office and point-of-sale systems.