Branch Manager

1. People Management

• Ensure sufficient staffing levels through proper work scheduling.
• Oversee leave and off-day planning in liaison with the branch HR Officer.
• Manage discipline, reward, and recognition issues in collaboration with HRM.
• Monitor staff performance through quarterly and annual reviews.

2. Financial Management

• Achieve monthly, quarterly, and annual branch sales targets.
• Define and monitor branch budgets and expenses.
• Manage promotions and ensure timely reporting to the Director.

3. Process Management

• Ensure 100% compliance with all branch processes (procurement, HR, finance, security, etc.).
• Prevent fraud in operations (cash handling, receiving area, Smart cards, etc.).
• Minimize merchandise loss through accurate pricing and scanning.
• Manage branch paperwork for timely and accurate documentation.

4. Support Services

• Oversee support functions (accounts, IT, procurement, maintenance, security).
• Ensure compliance with health, safety, and environmental standards.
• Adhere to government and local council regulations.

5. Business Development

• Identify new business channels and product marketing opportunities.
• Note customer requests for unavailable items and liaise with HQ for availability.

6. Customer Service Delivery

• Spend time on the shop floor to manage customer issues.
• Ensure excellent service at all customer interaction points (greeting, feedback, etc.).
• Resolve customer issues promptly and provide routine market feedback.

7. Reports

• Prepare weekly, monthly, and annual reports.
• Review sales and expense results routinely.
• Submit management reports to the Director by the 5th of the next month.

Person Specification:Qualifications & Experience:

• Diploma or degree in a business/social-related discipline.
• 5-10 years of retail experience in a senior supervisory role (managing people, processes, finances).
• Awareness of competition/business environment in retail/FMCG.
• Proficiency in MS Office (Word, Excel, PowerPoint, Email).

Behavioural Competencies:

• Strong people and process management skills.
• Analytical and financial acumen.
• Excellent communication and interpersonal skills.
• Commercial orientation, detail-oriented, and innovative.
• Decision-making, organizational, and coordination skills.
• Quality-driven and customer-focused.