Administrative Assistant/Collections Specialis

ABOUT THE COMPANY

We are a Business Process Outsourcing company in Kenya. We offer reliable data annotation, customer support, and outsourced HR services.

JOB SUMMARY

We are looking for a competent Administrative Assistant/Collections Specialist who will assist the Collections Supervisor and be responsible for clerical duties and filing legal documents such as small claims complaints, motions, writs of execution, and applications for wage garnishments, sending out emails, mailing out past due invoices, and answering phone calls. Candidate should exhibit professionalism and trustworthiness. You should have excellent communication and negotiation skills, as well as an ability to work independently.

RESPONSIBILITIES

ResponsibilitiesCommunicate directly with patients regarding their financial responsibility from services our Laboratory provides.Prepare and monitor outstanding patient invoices.Document all calls timely and accurately in the patients’ account in our software.Establish payment arrangements per company policy.Answer incoming calls from patients regarding their debts, final notices received, court dates, and/or levying of court judgments.Able to do skip tracing (e.g., Accurint/Lexis Nexis), internet searches, and other tools to try to locate patients who may have moved or changed phone numbers.Investigate historical data for each debt or bill by using our software and online portals to verify patient eligibility and benefits and claim status details.Process payments and posting payments accurately to the respective service.Be a daily key contributor to improving efficiency of the collections department.Required skillsProfessional phone etiquetteAbility to multi-task and work in a busy office environmentDetail orientedAccurate record keepingOrganizing, managing, and maintaining files and recordsMicrosoft Office proficiency (Excel, Google drive, etc.)Comfortable working with targetsPatience and ability to manage stressExcellent communication skills (written and oral)Results-orientedProblem-solving skillsAssociate’s/Bachelor’s degree is a plusPreferred skillsPrevious experience in customer services, medical billing, Accounts Receivable and/or medical industry (such as medical labs, medical offices, etc) · Proven experience as a Collection Specialist or similar roleKnowledge of billing procedures and collection techniques (e.g., invoices, phone calls, final notices, emails, skip tracing, etc.Familiarity with laws related to debt collectionsKnowledge of electronic filing of court documents through JEDS

REQUIRED SKILLS

Accounting IT-systems (use of), Customer service, Office administration, management, Answering telephones and call management, Documentation and record keeping, Billing

REQUIRED EDUCATION

Diploma, Associate's degree