How to Answer Interview Questions

1. Tell us about yourself

Translation: Do you fit the profile of our ideal candidate?

Other versions of the question:

1. What information about you should we know?
2. What do we need to know about you?

Important Points to Remember

• This is one of the most frequent interview common questions asked during interviews.
• Your interviewer basically want to get a feel of your academic credentials, work experience, skills and career achievements.
• They have gone through your CV but need to hear from you. This is a chance to give a pitch and convince them that you would be the best candidate for this position.
• Arrange your thoughts in three parts, where you introduce your experience and skills, state your achievements and successes, and end with a projection of your next step in your career.
• A cohesive flow of thoughts is critical because mixing up events shows disorganization or possible dishonesty.

Pitfalls to avoid when answering this question:

• Steer away from giving too much information. Stick to facts and relevant information. Remember that it is an interview and not a social chat.

Sample Answer:I am a customer service team leader who has been heading a team of 8 officers for 3 years now in the insurance industry. I have a degree in Business management, a certificate in Customer Service and I have undergone several Customer Service and Customer Relationship Management workshops. My team mainly handles customer insurance claims and coordinates with relevant insurance companies for settlements. I was awarded Best Customer Service Officer at the end of my first year in the job, and I have been recognized in my company as the Team Leader of the Year two years in a row. At this point, I envision the next step in my career in a different industry as yours to experience your kind of clients and improve my exposure to handling customers.

2. How did you hear about this position?

Translation:

Did you specifically search for our company or did you stumble on the advert? Are our advertising methods working? Are we searching in the right pool?

Other Versions of the question:

Where did you get information on this job?

Important to Note:

• This may seem like an overly unnecessary question, it is a very common question and there is a strategic reason behind it by the interviewer.
• The interviewer may want to know whether you were actively or passively seeking the job and whether you actually targeted their company.
• They also want to know which of their job advertising method works best.
• They might even have a workplace reward scheme that rewards existing staff who recommend excellent candidates to fill certain positions.
• Be specific and brief in your answer about the source, but do not dwell on unnecessary details unless asked to elaborate.
• Use this as a marketing opportunity and discuss the particular details of this job that drew you to the advert.
• At the same time, in a succinct way, define why you feel qualified for the position advertised and why you would be excited to join the team.

Pitfalls to Avoid when answering this question

• Dropping names may backfire in your face, especially if the person you mention is currently in a strained relationship with the company.
• Always confirm with a current employee whether or not to mention their name.
• If you somehow cannot remember the name of the site you got the advert from, do not make up a name. Just state that you currently cannot remember.
• Do not refer to the person who referred you if you are aware of a strained relationship between them and the company.

Sample Response: I heard about this accounting position through a current member of staff here, Mr. John. We used to work in the same department at company XYZ where I was an intern then. After looking through your ideal candidate profile and doing some research on your company, I am convinced that I am cut out for this role, and I feel excited about possibly joining your team.

3. Why do you want this job?

Translation:

Why did you apply for this position?

Related Questions:

Why do you want to work here?

Why are you interested in this position?

Important to Note:

• The interviewer only wants to ascertain that you actually want to join their team for a valid reason.
• To answer this question in a way that will create impact, see it as an opportunity to showcase how your skills match perfectly with the organization’s culture, vision and values.
• You can also portray how your joining the team fits in with your ultimate career goal and how enthusiastic you are at the opportunity.

Pitfalls to avoid when answering this question

• Your failure to mention the company when answering this question is an immediate red flag to the interviewer. Yes, clearly, you have skills, and your experience is acceptable, but if you cannot say how your skills will benefit your interviewer’s company, they will lose interest.
• Giving away too much information is unnecessary. You don’t need to state how the company is close to your home or how you will easily drop your children to school due to flexible working hours. All this is irrelevant.
• Are you talking negatively about your current or previous employer? Even if you hate working at your current company, your interviewer doesn’t need to know.

Sample Response: I have always wanted to be part of a team that makes a tangible difference in people’s lives, as your organization does. When I saw the advert, I was drawn to the qualities your ideal candidate should have, and I realized I possess them all, and it would be my career dream to put them to work.

4. Why should we hire you?

Translation:

We have hundreds of applications for this position. Why should it be you that we choose?

Other versions of the question:

1. What is it about you that makes you stand out?
2. Why do you think you are the best candidate for this job?
3. What are you bringing in this role?

Important to Note:

• Always remember that the interview is not about you but the company getting the market’s best talent. The best approach is aligning existing skills and experience to the company’s needs and current pain.
• The interviewer wants you to convince them that you are worth the recruiting trouble. They want to be sure that you can perform and that out of all the applications they have received, their best shot is seated right in front of them.
• The interviewer must know that you will be an excellent addition to their existing team.
• Most of all, they are out to scout and recruit the best talent because it will make them look good at what they do and make their work in the office easier.
• Do not be too modest about your previous or current achievements. Including a success story in your pitch will earn you extra points.

Pitfalls to avoid when answering this question:

• Coming off as overconfident and even corny usually rubs your interviewers the wrong way. Answers like “ Because I am awesome. I will give 101% of myself to this role and turn sales around. I am definitely the best candidate you have met so far, and I don’t think you will meet anyone better.”
• Overselling yourself to look like their most desirable candidate. This includes lying about your qualifications, skills and experience. The truth will eventually be known and the consequences may be dire for you.
• The most common mistake that candidates make in the face of such a question is panic and fail to recognize the rare opportunity to market their skills. They then result to whinny answers that sound desperate and self-deprecating. These answers are like; “ Well, uh, I have a degree, I am intelligent and I have integrity. I am eager to do anything assigned to me and I would really like to join your team.”

Sample Response: What caught my eye most in the job advert was the fact that you were looking for a Content Manager with impeccable writing skills and communication skills. My CV states that I have 3 years concurrently writing for 2 different companies part-time. However, I believe what really makes me stand out is my passion for content, my excellent communication skills and my keen interest in social, business and political trends. I recently helped my company win a Customer Service Write-up award for the first time since they started participating. I value interactions with my internal and external customers, and my work ethic is based on discipline, commitment, and going the extra mile in the assigned tasks. These values have guaranteed success and positive results so far.

5. What are your greatest professional strengths?

Translation: Is the candidate self-aware

Related questions: What do you think sets you apart from other applicants?

1. Why should we hire you?
2. Why you?
3. What can you say makes you the perfect fit for this position?
4. What are your professional strengths?

Important to note:

• Self-awareness is critical for candidates during interviews. When interviewers ask about your strengths, they want to ascertain that the candidate is self-aware and, more importantly, can relate their skill set to the role.
• Your interviewer wants to identify qualities, skills, and experience that are unique to you or that you master really well. It is, hence, your best time to shine.
• Your interviewer is also keen on your communication skills. Your thought process when answering this question is key. Ensure your thoughts flow coherently. The secret to this is planning ahead. Ensure that you have a short list of your most relevant strengths on your fingertips.

Pitfalls to avoid when answering this question:

• Avoid making a long list of strengths. You should have at most five strengths that you can elaborately define and give examples of instances where you applied these strengths.
• Do not give irrelevant strengths. For instance, saying you can walk on your hands for 400 meters while interviewing for an accountant position. Every strength you list should be tied to the current position.
• Ambiguous answers should be avoided at all costs. Know your specific strengths and have specific examples to accompany these strengths.
• Avoid the temptation to give canned answers. These backfire in your face when asked to elaborate and you realize mid-sentence that what you are trying to explain has nothing to do with you or the position in discussion.

Sample Response: I possess outstanding customer service and interpersonal skills. Apart from the routine courteous conversation with clients and follow-up, I used to go the extra mile to find solutions for unprecedented client problems. Once, one of our driver called and reported a stalling case that was likely to result in him delivering some merchandise to a client 2 hours late. I called the client and informed them of our predicament. They were understanding and even asked where our truck was so that they could pass by and collect the package. This way, we averted unnecessarily inconveniencing an esteemed customer.

6. What is your weakness?

Translation: 

Is this candidate self-aware? Can they be problem solvers?

Other versions of the question:

1. What do you consider your greatest weakness?
2. Do you have a weakness that we should know about?
3. What would it be if you were given the power to change one trait in your life?
4. What do you think they’d say if your previous employer was asked to name the one thing you need to work on?

Important to note:

• Your interview has been on that side of the table for a while. They have asked this cliché question over and over and are probably praying that you don’t give them one of those canned answers like I am a perfectionist.
• Your interviewer also wants to find out if you are self–aware, so don’t make the mistake of saying you don’t have any weaknesses. It shows an utter lack of self-awareness.
• Your interviewer knows you wear an interview mask that will eventually fall off once you are employed. They would like to get a peek at the real picture.
• A good weakness should be fixable and you should be able to follow up with a statement saying how you are working on it. It should be authentic and acceptable for the position you are applying for.
• You should define your weakness concisely but impartially. Going too much into detail may make you sound defensive.

Pitfalls to avoid when answering this question:

• Having one weakness in mind, the candidate looks at them like a deer caught in the headlights when the interviewer asks for another weakness.
• They give weaknesses that are completely unrelated to the position and fumble for words when asked how these weaknesses hinder performance. This portrays you as a fibber.
• Giving weaknesses that deflect responsibility to you and make it sound like you are blaming others. E.g “I don’t like it when people don’t communicate. “ That is not a weakness but a result of a circumstance.

Sample Response. As a manager, I have realized that I tend to micro-manage and rarely delegate due to fear of my team members messing up a project. I have realized that this eats up most of the time that should be spent making strategies. I also realized that I am denying my team growth opportunities by learning from their mistakes. I have begun making conscious decisions to delegate, and even though work output is taking longer, I feel that teamwork is more enhanced now in my department, and I have cleared my workload for more strategic planning. I also started taking managerial workshops that help me discover how else I can improve my team’s performance.

Sample 2. I feel that I still have some ground to cover in public speaking. When called upon to present in front of large groups, I get flustered and extremely nervous. I have been conducting research on ways to improve, and I have gained a few tips that I am implementing. I also suggested to my manager that he allow me to introduce him in conferences once in a while. With time, I believe I will be able to speak confidently in public with no problem at all.

7. What is your greatest career achievement?

Translation:

Do you work on deliverables? Can you identify when you attain your deliverable?

Other versions of the question:

1. Which accomplishment are you most proud of?
2. If you were to retire today, which project will you look back at in your retirement party and feel absolutely accomplished?

Important to note:

• This is the most important behavioural interview question your interviewer will ask. Your answer not only provides insight into your values but also a peak at your commitment, tenacity, persistence, and ability to prioritize.
• Your answer should be related to your career. If you are a beginner, talk about something you did that stemmed out of passion; like volunteering, or how you exceeded your supervisor’s expectations during internship.
• You can also talk about a particular roadblock at work that you overcame. Success in handling customers or suppliers can also be termed as achievement.
• Your answer should highlight the processes that led to you attaining the achievement in question.
• Ensure that you have your three most cherished achievements and their details at your fingertips, just in case the interviewer is interested in learning more.
• Make sure your achievements are tangible and measurable. For example, in sales, give actual numbers, in customer service, state awards given, and if certificates are available, present them. However, be careful not to give away confidential information that might not only have legal consequences for you but also make the interviewer wary that you have confidentiality issues.

Pitfalls to avoid when answering this question:

• Being unprepared for this question is a guaranteed failure. If it surprises you, you will stumble through the answers and most likely forget items that might actually make you stand out.
• Have more than one achievement if the interviewer is more interested in your projects.
• Avoid giving achievements unrelated to your career or the position you are applying for.
• Do not give negative achievements. For instance, stating how funding for projects in your previous employment was always pulled out at the last minute, which resulted in massive layoffs and you achieved by avoiding the layoffs.
• An achievement is usually something outside your normal job description. Do not state how you performing what is expected of you as an accomplishment. E.g do not say ‘I was never late for the whole of last year.’ Or ‘I handed in all my accounting reports in time.’ Your interviewer wants to hear how you helped take the department you were in to another level, not how you helped maintain the status quo.

Sample response: “I have had several outstanding achievements throughout. My most recent and what I consider the most outstanding is when I led my department in winning the Customer Service Award in the region. I lead a customer service team of 15 members. Our services are carried out via phone, email and various social media platforms. We launched a social media campaign early last year, and by the time competition for the award was set in motion at the end of the year, we were already a force to reckon with. We already had overwhelmingly positive reviews and there is a marked improvement in sales due to customer referral. Credit for the award goes to my team for unique and creative problem-solving solutions, immediate response to queries 24 hours a day, timely and effective follow-up and pure raw passion for customer satisfaction. I am proud to have led such an incredible team and hope to bring the same passion and enthusiasm for customer service.

8. Where do you see yourself in the next 5 years?

Translation:

Do you actually have a plan for your career or are you just gliding through life

Other versions of the question:

1. What is your growth plan?
2. What direction do you envision your career to take?
3. What do you seek to achieve in the course of your career?

Important to note:

• The interviewer checks to ascertain that you have a career trajectory planned for yourself. They want to know that you are ambitious and that you seek growth. Growth for you means maximum utilization of your talents, which will culminate in growth for their company.
• The interviewer wants to know how the position you are interviewing for fits in your grand career plan. If you hold the position you are interviewing for in high regard, it will translate to you performing well in the roles assigned. It is a show of commitment.
• If the position falls in your great career plan, you are likely to be enthusiastic about it and excited by the growth opportunities it presents. Hence, you will be constantly motivated and likely to face challenges positively.
• Therefore, the paths you have set out should be realistic and actionable in relation to the industry your career falls in.
• Your goals should also be realistic depending on your career stage. While beginners straight from college may be forgiven for giving somewhat unrealistic projections, individuals who have been in the industry for some time will not be dealt with equal leniency.
• You goal should be targeted. Do not use tired lines like “I see myself in a management position”Your answer should be truthful, reasonable and fluid with departmental limits. This means that you should give a perception of flexibility and ability to take up more roles apart from those listed in the advert. Remember that your interviewer has their ideal candidate in mind and are looking for the closest match to that. You shouldn’t come across as rigid or being a round peg in a square hole. You will lose out in opportunities for growth and exposure.

Pitfalls to avoid when answering this question:

• Jumping to long term goals without stating the short term ones, such that you are viewed as building castles in the air. There is nothing wrong with you planning to be the company’s managing director. Unless you are already in a senior management position, mentioning that you would like to be MD may seem a bit far-fetched. Specifically, state short-term goals that will help build the long-term ones.
• Giving goals unrelated to your career like telling the interviewer how many children you look to have in five years. Remember that interviews are always about the company and all your answers should be geared to how you will be value add to the company’s goals, vision and mission.
• Giving rigid plans and goals. When an interviewer gets the impression that you have a specific path that you have your mind set on, they think you cannot be persuaded to take on additional tasks and become wary.E.g saying “ I would like to be a CEO, with at least 5 people reporting to me, earning 200k per month, paid vacations, and a company car.
• Overthinking this question will make you nervous and you will end up with a blank head. Ensure that you have practiced answering this question before the interview.

Sample response:I am keen on becoming the best I can be in what I do. I am seeking opportunities that will expose me to further development of my skills, involvement in interesting projects, and participation in a team from which I can learn immensely. Based on my research, your company is a force to reckon with in the industry and some of the biggest contributors to innovation in the industry work here. For me, that is my greatest motivation to build my career.

9. What does your former boss say about you?

Translation

What was your relationship with your former boss like?

Other versions of the question

1. If I contacted your former or current boss, what is the one thing they would say about you?
2. Can I contact your former boss?
3. Would your former boss recommend you for this position?

Important to note

• This is your chance to highlight all the praises your former boss gave you
• Do not say that your former boss should not be contacted because it shows that you had a bad relationship
• Focus on selling your key strengths
• Do not say that your relationship with your former boss was bad or ended badly.

Pitfalls to avoid when answering this question

• Do not badmouth your former boss
• Painting a picture of a very strained relationship

Sample answer: My former boss and I had a very fruitful working relationship. We worked closely on several projects, with them mentoring me closely. I learnt many things from them and went ahead to execute several projects highly, and I am sure my skills will be missed. As such, my boss highly recommends me for the position and would particularly highlight the fact that I am hardworking, dedicated, a fast learner, and, most of all, I always ensure that I complete my work on time.

10. Why do you want to leave your current job?

Translation: Have you left your previous job on good terms? What kind of relationship did you have with your previous employer and colleagues? What is your personality and credibility and can you relate well to people?

Other versions of the question

1. Why do you want to leave your current job?
2. Would your former colleagues recommend you for this job?
3. What skills do you bring on board from your current/previous job?

Important to note

• Be honest and tactical when giving your answer
• Focus on your positive contribution to your former boss
• Some situations are beyond your control

Pitfalls to avoid when answering this question

• Do not say that your current workplace is toxic/unfavourable

Sample answer: I have worked at company X for three years and was awarded the best employee of the year for my exemplary performance in teamwork and problem-solving. Having successfully achieved that, I am ready for another challenge with your company and to offer my expertise in X field for the overall benefit of your organisation.

Sample 2: I have been working hard for the past five years in a similar position, improving on key skills critical to this new position and creating a consistently positive impact on the organisation. With this in mind, I am really keen to find a senior position with your company. Your company also offers an ideal environment and practical exposure that will allow me to be fully committed to this position and based on my track record, I am confident that i will meet the company’s objectives.