Technical Service Manager

DUTIES AND RESPONSIBILITIES

• Client facing and capable of liaison and customer management
• Co-ordinate through the development managers all delivery activities and acts as the escalation point for all development issues specific to projects
• Provide overall development project leadership and direct project teams in the delivery of high-quality products within committed timeframes
• Ensure build phase of projects are delivered on time and with high quality
• Work with development leads to define code drops and co-ordinate the alignment of code drop dependencies
• Ensure complete understanding of the development estimate and project scope -lead development team to deliver project within the framework of the given estimate and assumptions
• Co-ordinate with the development teams and vendors to ensure the right teams are working on the right build components at the right time, with clear expectations of milestones and goals
• Mentor Project Managers on IT methodology and drive consistent processes
• Participate, as required, in steering committee meetings, senior executive meetings and other such events
• Should have relevant technical experience of the types of products being used

DELIVERABLES

·         Delivery of Projects allocated, to plan and budget

·         Strong experience in dealing with senior business users, determining requirements and priorities as well as resolving issues

KNOWLEDGE/EXPERIENCE/SKILLS REQUIRED:

·         Skills and knowledge acquired through Development, Technical Lead, or Project Management. The skills to include: Project Management, Change Management, Release Management, Configuration Management, Systems Integration, Systems Development Life Cycle Methodologies, Quality Assurance and Testing, Requirements Gathering, and Systems Analysis and Design

·         Strong history and track record of completing quality projects on time, as well as a proven track record in coaching and mentoring others to success

·         Extensive and consistent experience of delivering complex projects throughout lifecycle,

·         Extensive experience of developing Share Point 2007/ 2010 solutions

·         Strong understanding of SharePoint products and related technologies;

·         Project planning and progress monitoring including budget control and milestone control; issue and risk management

·         Workflow

·         Excellent presentation skills and strong negotiation skills

·         Ability to anticipate and build contingency plans

·         Expert problem solving skills

·         Ability to handle stressful situations with perseverance and professionalism

·         Ability to multi-task efficiently

·         Project Management skills including: Estimating, Scope Management, Budget

·         Management, Time Management, Risk Management, Change Management,

·         Issue/Conflict Resolution, Communication Management, Quality Management, Testing Plans, Training Plans, Team Management

·         Strong coaching, and project management experience

·         Ten (10) years project delivery experience or management of large projects as a Lead Developer, Lead Business Analyst or Senior Project Manager

·         Experience managing teams delivering IT implementations and involving multiple

·         software application integrators

·         Knowledge of application development and system architecture

·         Business analysis techniques

PERSONAL QUALITIES AND ATTRIBUTES

·         Effective leadership, interpersonal communication skills (written and verbal)

·         Good knowledge of techniques for planning, monitoring and controlling projects

·         Good knowledge of budgeting and resource allocations procedures

·         Pro-active in pre-empting issues and problems

·         Consultative and highly communicative within the Consultancy

·         Good team worker

·         Self sufficient

·         Ability to engage and interact with non technical staff

QUALIFICATIONS/REQUIREMENTS

·         Degree Level of Education preferably within IT

·         Master will be an added advantage

·         Professional Qualifications (IT/Business)

·         Project Management Training or Qualification (PRINCE