Hotel General Manager

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.


Financial

• Responsible for maximizing revenues
• Responsible for preparation of property budget and forecasts.
• Manages labor standards and property level expenses to achieve maximum flow through to the bottom line profit.
• Explains and manages financial activities. Reconcile all financial accounts.
• Monitors collection of in-house guest balances and direct bill receivables, commission payments by vendors, and issuance of refund checks.
• Participates and monitors monthly inventory of supplies and equipment.
• Ensures purchases made are within budget and by approved vendors.
  
  
  

Sales

• Works with Regional Director of Sales to manage all sales activities of the property and meet revenue objectives. Activities include setting goals, completing competitive surveys, taking reservations and compiling reports.
• Make sales calls as outlined by the Sales Management Teams and/or the Regional Operations Director.
• Identifies and seeks out potential business in local market. Maintains relationships with local companies and key people to increase
• Homestead’s visibility within the local market.
• Coordinates and implements sales and marketing activities of the property.
  
  
  

Guest Satisfaction

• Promotes 100% guest satisfaction throughout property. Instills the 100% guest satisfaction objective to AGM and hourly associates.
• Ensures that all guest related issues are resolved in a manner consistent with the company’s goals and objectives.
  
  
  

Employee Management

• Recruits qualified applicants. Trains employees in accordance with company standards.
• Motivates and gives direction to all employees.
• Communicates all policies and procedures to entire staff. Conducts regular meetings to provide various information including company communications, policy reviews, local property activities, goals, etc.
• Adheres to federal, state and local laws employment related laws and regulations.
• Manages employee personnel forms, including hiring, performance evaluations, payroll and benefits related information, required Federal and State postings, etc.
• Conducts coaching/counseling sessions; performance evaluations; prepares performance improvement plans, disciplinary documentation; conducts terminations.
• Ensures that employee related issues are resolved in a manner consistent with company policies.
• Mentors and develops Assistant General Manager; provides learning opportunities by assigning new tasks in all General Management responsibilities; evaluates AGM’s strengths and weaknesses and provides training and on the job tasks to prepare AGM for GM opportunities.
• Performs duties in all aspects of hotel operations whenever needed.
  
  
  

Property Appearance

• Inspects and documents repairs and cleanliness of property with AGM to ensure optimum upkeep and repair, room cleanliness and overall property appearance.
  
  
  

Miscellaneous

• Serves as “Manager on Duty” .
• Provides other relief or back-up duties as needed at the hotel including front desk coverage, housekeeping, and other duties to ensure the optimum operation of the property.
  
  
  
  

HOTEL MANAGER SUPERVISORY RESPONSIBILITIES:

• Directly manages the hotel staff on a daily basis; supervises a total of 8 to 10 employees on the Property. Is responsible for the overall direction, coordination, and evaluation of this unit.
  
• Carries out management responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
  
  

Requirements

GENERAL MANAGER / HOTEL MANAGER EDUCATION and/or EXPERIENCE:

• Minimum three years related hospitality management experience.
  
  
  

LANGUAGE SKILLS:

• Ability to read and speak the English language and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one on one and small group situations to customers, clients, and other employees of the organization.
• Ability to effectively communicate professionally with guests, associates, supervisors, and others as required for optimum operation of the property.
• Conversational Spanish would be beneficial.
  
  
  

ORGANIZATION AND TIME MANAGEMENT SKILLS:

• Ability to organize multiple projects; manage and prioritize multiple tasks and meet deadlines.
  
  
  

COMPUTER SKILLS

• Basic knowledge of computers and software including ability to use e-mail, word processing, and spreadsheet software.
  
  
  

PHYSICAL DEMANDS:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  
• While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; talk or hear; and taste or smell.
• The employee frequently is required to reach with hands and arms.
• The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl.
  
• The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.